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Communicate with confidence! : how to say it right the first time and every time

Author: Dianna Daniels Booher
Publisher: New York : McGraw-Hill, ©2012.
Edition/Format:   Print book : English : 2012, revised and expanded editionView all editions and formats
Summary:

Covers the dynamics of verbal communication on the job. Each tip is based on real problems. The text should help readers: hold their own in meetings, give bad news tactfully, apologize without  Read more...

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Document Type: Book
All Authors / Contributors: Dianna Daniels Booher
ISBN: 9780071770132 0071770135 007006606X 9780070066069
OCLC Number: 1002315452
Description: xvii, 475 pages
Contents: Introduction: communication is a life-or-death matter --
Establishing your credibility --
Conversing one on one --
Making small talk a big deal --
Winning people over to your way of thinking : being persuasive --
Holding your own in meetings, but working as a team --
Listening until you really hear --
Asking the right questions without being intrusive --
Answering questions so people understand and remember what you say --
Saying no and giving other bad news without damaging the relationship --
Apologizing (and accepting apologies) without groveling or grit --
Giving feedback or criticizing without crippling --
Taking the sting out of negative feedback or criticism leveled at you --
Giving advice or coaching someone can really use --
Getting advice or coaching that's helpful --
Negotiating so everyone feels like a winner --
Resolving your conflicts without punching someone out --
Mediating others' conflicts without getting caught in the line of fire --
Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you --
Praising (and accepting praise) so your comments carry weight --
Delegating and giving instructions so "nothing falls between the cracks" --
Minimizing cross-talk between men and women --
Crossing the cultural gulf --
Syncing your body language with your words --
Presenting yourself online through social media --
Communicating common courtesy : etiquette matters.
Other Titles: Communicate confidence.
How to say it right the first time and every time
Responsibility: Dianna Booher.

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