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E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/1150791487 Title: Communicating professionally : a how-to-do-it manual Author: Catherine Sheldrick Ross; Kirsti Nilsen Publisher: Chicago : Neal-Schuman, an imprint of the American Library Association, 2013. ©2013 ISBN/ISSN: 9781555709297 155570929X OCLC:1150791487

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Communicating professionally : a how-to-do-it manual

Author:	Catherine Sheldrick Ross; Kirsti Nilsen
Publisher:	Chicago : Neal-Schuman, an imprint of the American Library Association, 2013. ©2013
Series:	How-to-do-it manuals for libraries.
Edition/Format:	eBook : Document : English : Third editionView all editions and formats
Summary:	The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Communication in library administration -- United States. Communication in library science -- United States. Library records -- United States. View all subjects
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Details

Genre/Form:	Electronic books
Additional Physical Format:	(DLC) 2013011593 (OCoLC)827256173
Material Type:	Document, Internet resource
Document Type:	Internet Resource, Computer File
All Authors / Contributors:	Catherine Sheldrick Ross; Kirsti Nilsen Find more information about:
ISBN:	9781555709297 155570929X
OCLC Number:	1150791487
Description:	1 online resource.
Contents:	Intro -- Title Page -- Copyright Page -- Dedication -- Contents -- Preface -- Acknowledgments -- Part 1: Skills -- 1. Nonverbal Behavior -- 1.1. Introduction to Nonverbal Behavior -- 1.2. Eye Contact -- 1.3. Smiling and Nodding -- 1.4. Pausing -- 1.5. Posture -- 1.6. Physical Appearance -- 1.7. Personal Space -- 1.8. Vocal Qualities -- 1.9. Annotated Bibliography -- 2. Listening -- 2.1. Goals of Effective Listening -- 2.2. Active Listening -- 2.3. Barriers to Listening -- 2.4. Improving Listening Skills -- 2.5. Annotated Bibliography -- 3. Speaking -- 3.1. Introduction to Speaking Skills 3.2. Acknowledgment -- 3.3. Minimal Encouragers -- 3.4. Open Questions versus Closed Questions -- 3.5. Avoiding Premature Diagnosis -- 3.6. Sense-Making Questions -- 3.7. Follow-Up Questions -- 3.8. Reflecting Content -- 3.9. Reflecting Feeling -- 3.10. Inclusion -- 3.11. Closure -- 3.12. Giving Instructions and Directions -- 3.13. Confrontation -- 3.14. Giving Feedback -- 3.15. Receiving Feedback -- 3.16. Offering Opinions and Suggestions -- 3.17. Annotated Bibliography -- 4. Writing -- 4.1. Analyzing the Audience -- 4.2. Choosing an Appropriate Style -- 4.3. Writing with Impact 4.4. Writing Clearly and Briefly -- 4.5. Organizing -- 4.6. Using Inclusive and Nondiscriminatory Language -- 4.7. Checking Spelling -- 4.8. Avoiding Common Grammatical Errors -- 4.9. Using Tables, Charts, and Graphs -- 4.10. Formatting the Page -- 4.11. Writing Digitally -- 4.12. Editing Your Work -- 4.13. Postscript: Keeping Your Reader in Mind -- 4.14. Annotated Bibliography -- 5. Integration: Putting It All Together -- 5.1. How to Use This Chapter -- 5.2. Theory and Paradigms -- 5.3. Sense-Making: A Theory of Information as Communication -- 5.4. Microcounseling and Microtraining 5.5. Intentionality -- 5.6. The Problem of Manipulation versus Genuineness -- 5.7. Tips for Practicing -- 5.7.1. Practicing Verbal Skills -- 5.7.2. Practicing Writing Skills -- 5.8. Skill Integration -- 5.9. Annotated Bibliography -- Part 2: Applications -- 6. Speaking One-to-One -- 6.1. Introduction to Speaking One-to-One -- 6.1.1. Communicating Face-to-Face: The First 60 Seconds -- 6.2. Using the Telephone and Voice Mail -- 6.2.1. Answering the Telephone -- 6.2.2. Voice Mail -- 6.3. Interviewing -- 6.3.1. What Is an Interview? -- 6.3.2. Dimensions of the Interview 6.3.3. All-Purpose Interviewing Skills -- 6.4. Reference Interviews -- 6.4.1. The Generic Reference Interview -- 6.4.2. The Secondhand Reference Interview and the Imposed Query -- 6.4.3. The Research Reference Interview -- 6.4.4. The Telephone Reference Interview -- 6.4.5. The Virtual Reference Interview -- 6.4.6. The Readers' Advisory Interview -- 6.4.7. Integrating Reference Interview Skills -- 6.5. The Employment Interview -- 6.5.1. Conducting the Interview -- 6.5.2. Being Interviewed -- 6.6. Coping with Special Situations -- 6.6.1. Helping People with Disabilities
Series Title:	How-to-do-it manuals for libraries.
Responsibility:	Catherine Sheldrick Ross & Kirsti Nilsen.

Abstract:

The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.

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