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Communication in business : strategies and skills

Author: Judith Dwyer
Publisher: Sydney : Prentice Hall, 1999.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Highlights the importance of not only understanding communication theories and principles but also applying this understanding to our interactions with others. Integrates the most recent academic theory and liberally illustrates concepts with many real examples.
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Document Type: Book
All Authors / Contributors: Judith Dwyer
ISBN: 0724802851 9780724802852
OCLC Number: 41427784
Description: xviii, 499 pages : illustrations ; 25 cm
Contents: Pt 1 Communication defined 1. The communication process --
2. Intercultural communication --
3. Interpersonal communication --
4. Nonverbal communication --
5. Listening skills --
6. Negotiatiom skills --
7. Dealing with conflict --
Pt 2 Written communication 8. Researching and planning complex documents --
9. Academic writing --
10. Business writing style: plain English --
11. Persuasive documents --
12. Business letters --
13. Memos and short reports --
14. Long reports --
15. Developing surveys and questionnaires --
16. Electronic communication --
Pt 3 Communication in business 17. Organisational communication --
18. Groups and teams in organisations --
19. Leadership --
20. Meetings, committees and decision making --
21. Interviews --
22. Presentations and public speaking --
23. Customer service and public relations.
Responsibility: Judith Dwyer.

Abstract:

Highlights the importance of not only understanding communication theories and principles but also applying this understanding to our interactions with others. Integrates the most recent academic theory and liberally illustrates concepts with many real examples.

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