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Communication skills in health and social care

Author: Bernard Moss
Publisher: Los Angeles : SAGE, 2015.
Edition/Format:   Print book : English : Third editionView all editions and formats
Summary:
Presented in a unique and easy-to-use dictionary format, this practical guide will help your students understand and apply the principles of effective communication. From the ?how to?, through to practicalities, challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skillfully and successfully in many different contexts and settings. This book is essential  Read more...
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Additional Physical Format: ebook version :
Document Type: Book
All Authors / Contributors: Bernard Moss
ISBN: 147391275X 9781473912755 9781473912762 1473912768
OCLC Number: 905734783
Description: xx, 222 pages : illustrations ; 25 cm
Contents: Acceptance --
Active Listening --
Advising --
Advocacy --
Anti-discriminatory Practice --
Assertiveness --
Assessment --
Barrier Gestures --
Breaking Bad News --
Chairing Meetings --
Challenging --
Complaints --
Confidentiality --
Conflict Management --
Counselling --
Court Room Skills --
Ecomaps --
Emotional Intelligence (EI) --
Empathy --
Empowerment, Resilience and a Strengths Perspective --
Endings --
Establishing a Professional Relationship --
Feedback – Giving and Receiving --
Genograms --
Getting Unstuck --
Group Work --
Information & Communication Technology (ICT), Health --
Informatics and Communication in Social Media --
Interpreters --
Interprofessional Collaboration --
Interviewing Children --
Learning Difficulties --
Loss --
Mediation Skills --
Motivational Interviewing --
Non-verbal Communication --
Reflective Practice --
Professional Capabilities Framework (PCF) --
Religion --
Spirituality --
Supervision --
Talks and Presentations --
Telephone Skills --
Time Management --
Whistle Blowing --
Wrong Messages.
Responsibility: Bernard Moss.

Abstract:

Presented in a unique and easy-to-use dictionary format, this practical guide will help your students understand and apply the principles of effective communication.  Read more...

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This book captures the complexity of the communication skills required when you are working with people in the health and social care field. The book adopts a dictionary style format and is therefore Read more...

 
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