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The complex system records model : recordkeeping for wicked problems

Author: Yee May Chua
Publisher: [Los Angeles] : University of California, Los Angeles, 2012.
Dissertation: M.L.S. University of California, Los Angeles 2012
Edition/Format:   Thesis/dissertation : Document : Thesis/dissertation : eBook   Computer File : English
Summary:
How does recordkeeping occur within an organization that manages wicked problems? A wicked problem is a complex and intractable problem that requires collaboration among multiple actors. This thesis puts forth the complex system records model to explain recordkeeping in an organization that manages wicked problems. This model states that such an organization uses recordkeeping to perpetuate an organizational  Read more...
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Details

Genre/Form: Dissertations, Academic
Material Type: Document, Thesis/dissertation, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Yee May Chua
OCLC Number: 872453466
Notes: Advisor: Anne J. Gilliland; committee members: Gregory H. Leazer and Ricky K. Taira.
Description: 1 online resource (x, 93 pages) : color illustrations
Responsibility: by Yee May Chua.

Abstract:

How does recordkeeping occur within an organization that manages wicked problems? A wicked problem is a complex and intractable problem that requires collaboration among multiple actors. This thesis puts forth the complex system records model to explain recordkeeping in an organization that manages wicked problems. This model states that such an organization uses recordkeeping to perpetuate an organizational reality. Using the case of the President's Malaria Initiative and the method of interpretive inquiry, this thesis finds strong support for the complex system records model and shows how the model better explains recordkeeping in an organization that manages wicked problems than do alternative explanations. Its work in combating the global public health problem of malaria in developing countries illustrates the importance of recordkeeping for its antimalarial operations. This thesis contributes to archival science by proposing a conceptual model of recordkeeping in organizations that manage wicked problems. Complementing existing models (e.g., the records continuum model), the complex system records model combines perspectives from other disciplines(complexity science, management science, and philosophy) and shows how an organization uses recordkeeping to perpetuate an organizational reality. In addition, this thesis also contributes to biomedical informatics by emphasizing the social construction of scientific knowledge. An organization chooses a particular social epistemology of scientific knowledge that shapes the type of information that is used for recordkeeping.

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