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Computer Telephony Encyclopedia

Author: Richard Grigonis
Publisher: Boca Raton, FL : CRC Press, 2000.
Edition/Format:   eBook : Document : English : First editionView all editions and formats
Summary:
"If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrepreneurial developers. Each encyclopedia entry is both an adroit  Read more...
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Richard Grigonis
ISBN: 9781482280654 1482280655
OCLC Number: 1027762833
Description: 1 online resource : text file, PDF
Contents: Cover; Title Page; Copyright Page; Dedication; Acknowledgments; FOREWORD Computer Telephony for the New Century; Introduction; A; A & B (Robbed) Bit Signaling; A/D Converter; Abandoned Call; ACD; ACTAS; ActiveX; Active Directory Services Interface (ADSI); Adaptive Differential Pulse Code Modulation (ADPCM); ADC; ADPCM; ADSI; ADSL; ADSL Lite; Advanced Intelligent Network (AIN); Advanced Mobile Phone System (AMPS); AEB; AIN; A-Law; Alliance of Computer Telephone Application Suppliers (ACTAS); Alternate Mark Inversion (AMI); American National Standards Institute (ANSI); AMIS; AMPS. Analog Display Services Interface (ADSI)Analog Expansion Bus (AEB); ANI; ANSI; API; App-Gen; Application Generator; Application Programming Interface (API); ASR; Association of Computer Telephone Integration Users and Suppliers (ACTIUS); Asymmetric Digital Subscriber Line (ADSL); Asynchronous Transfer Mode (ATM); Audio Messaging Interchange Specification (AMIS); Automatic Call Distribution (ACD); Automatic Call Sequencer (ACS); Automatic Number Identification (ANI); Automatic Speech Recognition; Audiotex; Automated Attendant; B; B Channel; B8ZS; BABT; Baby Bells; Backbone; Backplane. BandwidthBasic Rate Interface (BRI); Baseband; Baud; BCC; Bellcore; B-ISDN; Billing Systems; Web-based Bill Presentment and Customer care.; Choosing a Billing System:; Convergence Billing Caveats; Outsourcing B Mid-range Systems:; Bit; Bit Error Rate (BER); BLEC; Bong; bps; Bps; BRI; Bridge; British Approvals Board for Telecommunications (BABT); Broadband; Broadband ISDN; Brouter; Building Local Exchange Carrier (BLEC); Bursty; C; Cable Modem (CM); Cable Telephony; Call Center; Call Center Call Monitoring and Recording; Call Center Outsourcing; Call Center Site Selection. Central Office (CO)Centrex IP; Collaborative Communications; Communication Server; CompactPCI (cPCI); So what's not to like about Compact PCI?; Computer Telephone Integration (CTI); Computer Telephony (CT); Slicing and Dicing Computer Telephony; Industry Challenges for VARs, Developers and End-Users.; The Future of Computer Telephony.; What's going on here?; But why is Intel collecting app-gens, you ask?; CT Access (Computer Telephony Access); CT Bus; CT Connect; CTI; CT Media; CT Media's Storage Features; CT Media Administration; CT Media and TAPI; CT Resource Boards. Table of Analog CT BoardsIntroductory Notes; ANALOGTABLELEGEND :; Notes on Analog Computer Telephony Resource Boards; Table of Digital CT Boards; Introductory Notes; DIGITAL TABLE LEGEND:; Notes on Digital Computer Telephony Resource Boards; Customer Relationship Management (CRM); Maximizing Customer Value; CRM and the Business Process; CRM Technology Selection; CRM Return On Investment (ROl); Company Types That Need CRM; The future of CRM; From CRM to ERM; Customer Loop; D; Data Encryption Standard (DES); Datagram; DCE; DCOM; DDE; DDI; Dense Wavelength Division Multiplexing (DWDM); DES; DHCP.
Responsibility: Richard Grigonis.

Abstract:

"If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrepreneurial developers. Each encyclopedia entry is both an adroit explanation of computer telephony technology and a buyer's guide-like discussion of real-world products based upon technology currently available for business and residential communications solutions. ;"--Provided by publisher.

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