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Conducting the reference interview : a how-to-do-it manual for librarians

Author: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
Publisher: Chicago : ALA Neal-Schuman, 2019. ©2019
Series: How-to-do-it manuals for libraries.
Edition/Format:   eBook : Document : English : Third editionView all editions and formats
Summary:
"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Ross, Catherine Sheldrick.
Conducting the reference interview.
Chicago : ALA Neal-Schuman, 2019
(DLC) 2018041341
(OCoLC)1057243869
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Catherine Sheldrick Ross; Kirsti Nilsen; Marie L Radford
ISBN: 9780838917992 0838917992
OCLC Number: 1112153030
Description: 1 online resource (xx, 320 pages)
Contents: Why bother with a reference interview? --
The first thirty seconds --
Finding out what they really want to know --
Beyond negative closure --
Special contexts for the reference interview --
The reference encounter in virtual environments --
The readers' advisory interview --
Establishing policy and training for the reference interview.
Series Title: How-to-do-it manuals for libraries.
Responsibility: Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.

Abstract:

"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"--

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