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Conducting the reference interview

Author: Carl Birkmeyer; Brenda Card; Jennifer Gilbert; Library Video Network.
Publisher: Towson, Md. : Library Video Network, ©2004.
Edition/Format:   DVD video : EnglishView all editions and formats
Summary:
Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences.
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Genre/Form: Instructional films
Video recordings for the hearing impaired
videodiscs
Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Carl Birkmeyer; Brenda Card; Jennifer Gilbert; Library Video Network.
ISBN: 156641072X 9781566410724 1566410843 9781566410847
OCLC Number: 57207064
Language Note: Closed-captioned.
Notes: "Walk-in/Phone/Online"--Container cover.
Credits: Editor, Brenda Card ; production crew, Carl Birkmeyer, Sally Bishop, Brenda Card, John Lombardo.
Performer(s): Host, Jennifer Gilbert.
Description: 1 videodisc (30 min.) : sound, color ; 4 3/4 in.
Details: DVD.
Contents: Introduction --
Four stages of an interview --
The reference interview --
Replay --
Telephone reference --
Children's reference --
The talkative customer --
E80L customers.
Responsibility: Library Video Network ; writer/producer, Carl Birkmeyer ; co-producer/editor, Brenda Card.

Abstract:

Illustrates the stages of a reference interview and reviews the steps necessary for a succesful answer. All the stages are demonstrated in walk-in, phone and online scenarios. In addition, tips are shown on handling difficult or unusual interviews. All of the reference interviews in this program were taken from real occurrences.

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