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Connecting knowledge and performance in public services : from knowing to doing

Author: Kieran Walshe
Publisher: Cambridge : Cambridge Univ. Press, 2010.
Edition/Format:   Print book : EnglishView all editions and formats
Publication:Connecting Knowledge and Performance in Public Services.
Summary:
"The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly  Read more...
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Document Type: Book
All Authors / Contributors: Kieran Walshe
ISBN: 9780521195461 0521195462
OCLC Number: 700325051
Description: XVIII, 295 Seiten : Diagramme ; 25 cm
Contents: List of figures; List of tables; List of boxes; Foreword Chris Hood; 1. Introduction: knowledge and performance - theory and practice Kieran Walshe, Gill Harvey and Pauline Jas; 2. Knowledge from inspection: external oversight and information to improve performance Steve Martin; 3. How is information used to improve public performance? Exploring the dynamics of performance information Steven Van de Walle and Wouter Van Dooren; 4. Citizens, users or consumers: the voice of the public and its influence on improving performance Ian Greener; 5. Competition and contestability: the place of markets in connecting information and performance improvement Carol Propper and Deborah Wilson; 6. The role of corporate governance and boards in organizational performance Chris Cornforth and Naomi Chambers; 7. Change at the top: connecting political and managerial transition with performance George Boyne, Oliver James, Peter John and Nicolai Petrovsky; 8. The role of leadership in knowledge creation and transfer for organizational learning and improvement Jean Hartley and Lyndsay Rashman; 9. Process improvement and lean thinking: using knowledge and information to improve performance Zoe Radnor; 10. Using evidence: how social research could be better used to improve public service performance Huw Davies, Sandra Nutley and Isabel Walter; 11. Absorptive capacity: how organizations assimilate and apply knowledge to improve performance Gill Harvey, Pauline Jas, Kieran Walshe and Chris Skelcher; 12. Knowing through doing: unleashing latent dynamic capabilities in the public sector Ann Casebeer, Trish Reay, James Dewald and Amy Pablo; 13. Conclusions: a puzzle, three pieces, many theories and a problem Colin Talbot; Index.
Responsibility: ed. by Kieran Walshe ...

Abstract:

What goes on inside the 'black box' of public organisations to move from information to action? This book tackles this important question by reviewing a wide range of performance mechanisms. It  Read more...

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'A thoughtful collection on the most fundamental challenges of performance management in the public sector. Leading authors grapple in this book with the way that performance management is more than Read more...

 
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