skip to content
The consumer in public services : choice, values and difference Preview this item
ClosePreview this item
Checking...

The consumer in public services : choice, values and difference

Author: Ian Greener; Martin A Powell; Richard Simmons
Publisher: Bristol ; Portland, OR : Policy Press, 2009.
Edition/Format:   Print book : Conference publication : EnglishView all editions and formats
Summary:

"The consumer in public services" critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Conference publication, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Ian Greener; Martin A Powell; Richard Simmons
ISBN: 9781847421807 1847421806 9781847421814 1847421814
OCLC Number: 231588576
Description: xiii, 289 pages : illustrations ; 24 cm
Contents: Foreword ~ Ed Mayo; Introduction: Managing the 'Unmanageable Consumer' ~ Martin Powell, Shane Doheny, Ian Greener and Nick Mills; The consumer and New Labour: the consumer as king? ~ Eric Shaw; Narratives of public service delivery in the UK: comparing central and local government ~ Catherine Needham; 'Understanding the 'Differentiated Consumer' in public services ~ Richard Simmons; Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer ~ Angus Laing, Gill Hogg, Terry Newholm and Debbie Keeling; The health care consumer ~ Martin Powell and Ian Greener; The consumer in education ~ Catherine M. Farrell; The consumer and social housing ~ Nick Mills; The people's Police? Citizens, consumers and communities ~ John Clarke; The consumer in social care ~ Caroline Glendinning; Differentiated consumers? A differentiated view from a service user perspective ~ Peter Beresford; Authoritative consumers or experts by experience? User groups in health and social care ~ Marian Barnes; The public service consumer as member ~ Richard Simmons and Johnston Birchall; Conclusion: the consumer in public services ~ Richard Simmons & Martin Powell.
Responsibility: edited by Richard Simmons, Martin Powell and Ian Greener.
More information:

Reviews

Editorial reviews

Publisher Synopsis

"Drawing on cutting edge research, this book brings together an impressive list of contributors to unpack a deceptively simple idea. A must for anyone interested in the future of public services." Read more...

 
User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/231588576> # The consumer in public services : choice, values and difference
    a schema:Book, schema:CreativeWork ;
    library:oclcnum "231588576" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/803620291#Place/portland_or> ; # Portland, OR
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/803620291#Place/bristol> ; # Bristol
    schema:about <http://experiment.worldcat.org/entity/work/data/803620291#Topic/offentliga_sektorn_storbritannien> ; # Offentliga sektorn--Storbritannien
    schema:about <http://experiment.worldcat.org/entity/work/data/803620291#Topic/customer_services_great_britain> ; # Customer services--Great Britain
    schema:about <http://experiment.worldcat.org/entity/work/data/803620291#Topic/municipal_services_great_britain> ; # Municipal services--Great Britain
    schema:about <http://experiment.worldcat.org/entity/work/data/803620291#Topic/konsumentpolitik_storbritannien> ; # Konsumentpolitik--Storbritannien
    schema:about <http://id.worldcat.org/fast/1081976> ; # Public administration
    schema:about <http://id.worldcat.org/fast/876455> ; # Consumption (Economics)
    schema:about <http://experiment.worldcat.org/entity/work/data/803620291#Topic/consumenten> ; # Consumenten
    schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
    schema:about <http://id.loc.gov/authorities/subjects/sh2010108820> ; # Public administration--Great Britain
    schema:about <http://experiment.worldcat.org/entity/work/data/803620291#Topic/openbare_dienstverlening> ; # Openbare dienstverlening
    schema:about <http://dewey.info/class/351/e22/> ;
    schema:about <http://id.worldcat.org/fast/1029431> ; # Municipal services
    schema:about <http://id.worldcat.org/fast/1204623> ; # Great Britain.
    schema:about <http://experiment.worldcat.org/entity/work/data/803620291#Topic/consumption_economics_great_britain> ; # Consumption (Economics)--Great Britain
    schema:bookFormat bgn:PrintBook ;
    schema:contributor <http://viaf.org/viaf/24119225> ; # Richard A. Simmons
    schema:contributor <http://viaf.org/viaf/58911277> ; # Ian Greener
    schema:contributor <http://viaf.org/viaf/32176932> ; # Martin A. Powell
    schema:datePublished "2009" ;
    schema:description "Foreword ~ Ed Mayo; Introduction: Managing the 'Unmanageable Consumer' ~ Martin Powell, Shane Doheny, Ian Greener and Nick Mills; The consumer and New Labour: the consumer as king? ~ Eric Shaw; Narratives of public service delivery in the UK: comparing central and local government ~ Catherine Needham; 'Understanding the 'Differentiated Consumer' in public services ~ Richard Simmons; Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer ~ Angus Laing, Gill Hogg, Terry Newholm and Debbie Keeling; The health care consumer ~ Martin Powell and Ian Greener; The consumer in education ~ Catherine M. Farrell; The consumer and social housing ~ Nick Mills; The people's Police? Citizens, consumers and communities ~ John Clarke; The consumer in social care ~ Caroline Glendinning; Differentiated consumers? A differentiated view from a service user perspective ~ Peter Beresford; Authoritative consumers or experts by experience? User groups in health and social care ~ Marian Barnes; The public service consumer as member ~ Richard Simmons and Johnston Birchall; Conclusion: the consumer in public services ~ Richard Simmons & Martin Powell."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/803620291> ;
    schema:genre "Conference publication"@en ;
    schema:inLanguage "en" ;
    schema:name "The consumer in public services : choice, values and difference"@en ;
    schema:productID "231588576" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/231588576#PublicationEvent/bristol_portland_or_policy_press_2009> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/803620291#Agent/policy_press> ; # Policy Press
    schema:url <http://catdir.loc.gov/catdir/enhancements/fy1510/2010286469-t.html> ;
    schema:workExample <http://worldcat.org/isbn/9781847421807> ;
    schema:workExample <http://worldcat.org/isbn/9781847421814> ;
    umbel:isLike <http://bnb.data.bl.uk/id/resource/GBA975560> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/231588576> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/803620291#Agent/policy_press> # Policy Press
    a bgn:Agent ;
    schema:name "Policy Press" ;
    .

<http://experiment.worldcat.org/entity/work/data/803620291#Topic/consumption_economics_great_britain> # Consumption (Economics)--Great Britain
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85031498> ;
    schema:name "Consumption (Economics)--Great Britain"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/803620291#Topic/konsumentpolitik_storbritannien> # Konsumentpolitik--Storbritannien
    a schema:Intangible ;
    schema:name "Konsumentpolitik--Storbritannien"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/803620291#Topic/offentliga_sektorn_storbritannien> # Offentliga sektorn--Storbritannien
    a schema:Intangible ;
    schema:name "Offentliga sektorn--Storbritannien"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/803620291#Topic/openbare_dienstverlening> # Openbare dienstverlening
    a schema:Intangible ;
    schema:name "Openbare dienstverlening"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2010108820> # Public administration--Great Britain
    a schema:Intangible ;
    schema:name "Public administration--Great Britain"@en ;
    .

<http://id.worldcat.org/fast/1029431> # Municipal services
    a schema:Intangible ;
    schema:name "Municipal services"@en ;
    .

<http://id.worldcat.org/fast/1081976> # Public administration
    a schema:Intangible ;
    schema:name "Public administration"@en ;
    .

<http://id.worldcat.org/fast/1204623> # Great Britain.
    a schema:Place ;
    schema:name "Great Britain." ;
    .

<http://id.worldcat.org/fast/876455> # Consumption (Economics)
    a schema:Intangible ;
    schema:name "Consumption (Economics)"@en ;
    .

<http://id.worldcat.org/fast/885545> # Customer services
    a schema:Intangible ;
    schema:name "Customer services"@en ;
    .

<http://viaf.org/viaf/24119225> # Richard A. Simmons
    a schema:Person ;
    schema:familyName "Simmons" ;
    schema:givenName "Richard A." ;
    schema:givenName "Richard" ;
    schema:name "Richard A. Simmons" ;
    .

<http://viaf.org/viaf/32176932> # Martin A. Powell
    a schema:Person ;
    schema:birthDate "1961" ;
    schema:familyName "Powell" ;
    schema:givenName "Martin A." ;
    schema:name "Martin A. Powell" ;
    .

<http://viaf.org/viaf/58911277> # Ian Greener
    a schema:Person ;
    schema:familyName "Greener" ;
    schema:givenName "Ian" ;
    schema:name "Ian Greener" ;
    .

<http://worldcat.org/isbn/9781847421807>
    a schema:ProductModel ;
    schema:isbn "1847421806" ;
    schema:isbn "9781847421807" ;
    .

<http://worldcat.org/isbn/9781847421814>
    a schema:ProductModel ;
    schema:isbn "1847421814" ;
    schema:isbn "9781847421814" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.