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Controlling the costs of conflict : how to design a system for your organization

Author: Karl A Slaikeu; Ralph H Hasson
Publisher: San Francisco, CA : Jossey-Bass, ©1998.
Series: Jossey-Bass business & management series.
Edition/Format:   Print book : EnglishView all editions and formats
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Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job  Read more...

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Document Type: Book
All Authors / Contributors: Karl A Slaikeu; Ralph H Hasson
ISBN: 0787943231 9780787943233
OCLC Number: 318224467
Description: xvii, 233 p. : il. ; 24 cm.
Contents: Introduction. The Hidden Culprit of High Costs: Weak Systems. First Principle: Acknowledge Four Ways to Resolve Conflict. Defining Four Options. Weighing Costs and Risks of Each Method. Choosing an Approach to Conflict Management. The Preferred Path for Cost Control. Second Principle: Create Options for Prevention and Early Intervention. A Template for All Organizations. Applying the Template: Real Stories. Third Principle: Build Collaborative Strength Through Seven Checkpoints. Seven Checkpoints. Clarify Policy. Define Roles and Responsibilities. Revise Documents. Establish Selection Criteria. Provide Education and Training. Strengthen Support Systems. Evaluate the System. Fourth Principle: Use the Mediation Model to Build Cosensus Among Decision Makers and Users. Assumptions About Change. Phase One: Draft a Blueprint. Phase Two: Implement the Plan. Phase Three: Review the System Annually. Conclusion. Conclusion: A Vision for Your Organization. Resource A: Glossary. Resource B: Ombudsman Code of Ethics and Standard Practices. Resource C: Skills Courses.
Series Title: Jossey-Bass business & management series.
Responsibility: Karl A. Slaikeu, Ralph H. Hasson.

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"Slaikeu and Hasson have outlined a thoughtful and accessible conflict resolution blueprint for those companies that seek to be among the employers of choice in the next century." --Wilbur Hicks, Read more...

 
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