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Corporate communication crisis leadership : advocacy and ethics

Author: Ronald C Arnett; Matthew Corr; Sarah M DeIuliis
Publisher: New York, NY : Business Expert Press, 2017.
Edition/Format:   eBook : Document : English : First editionView all editions and formats
Summary:
Addresses the interplay of strategic moments of corporate communication clarity and/or its lack. This work differentiates issue, argument, conflict, and crisis while explicating their related interaction in organizational success or failure. Strategic communication responsiveness attends to a breadth of stakeholder concerns, interests, and demands, recognizing the communication ethics implications of such action. We  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
(OCoLC)1005114461
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ronald C Arnett; Matthew Corr; Sarah M DeIuliis
ISBN: 9781631575020 1631575023
OCLC Number: 1005081460
Description: 1 online resource (1 volume) : illustrations
Contents: Part I. Issue attentiveness --
1. Issue clarity --
2. Issue and stakeholder influence --
3. Communication ethics in action: British Petroleum and issue thoughtlessness --
Part II. Argument attentiveness --
4. Argument clarity --
5. Argument and stakeholder influence --
6. Communication ethics in action: British Petroleum and argument thoughtlessness --
Part III. Conflict attentiveness --
7. Conflict clarity --
8. Conflict and stakeholder influence --
9. Communication ethics in action: British Petroleum and conflict thoughtlessness --
Part IV. Crisis attentiveness --
10. Crisis in review: the 2010 Deepwater Horizon disaster --
Bibliography --
Index.
Responsibility: Ronald C. Arnett, Sarah M. DeIuliis, and Matthew Corr.

Abstract:

Addresses the interplay of strategic moments of corporate communication clarity and/or its lack. This work differentiates issue, argument, conflict, and crisis while explicating their related interaction in organizational success or failure. Strategic communication responsiveness attends to a breadth of stakeholder concerns, interests, and demands, recognizing the communication ethics implications of such action. We explicate the performative consequences as British Petroleum in 2010 in the oil spill off the southern coast of the United States repeatedly failed to attend to information that could overt the Deepwater Horizon crisis. The organic connections between and among issue, argument, conflict, and crisis announce the existence or absence of communication ethics in action, which, this work contends, is essential for long-term leadership within a given industry.

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