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Cracking the CSAT code @ call centers.

Author: Dipankar Das
Publisher: New Delhi : Narosa Publishing House, 2018.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of  Read more...

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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Dipankar Das
ISBN: 9788184876734 8184876734
OCLC Number: 1083205242
Description: 1 online resource
Contents: Hiring for BPMs / Voice and Accent Training / Bracing for a Flat World / Product and Process Training / The Millennial Makeover / Understanding the CSAT Challenge / Are You Being Served / The Newbies - Email and Chat / A Word on Quality and Compliance / Life at the Call Center / A Word on Tech Horizon / Conclusion.
Other Titles: Cracking the CSAT code at call centers

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