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Creating policies for results : from chaos to clarity

Author: Sandra S Nelson; June Garcia; Public Library Association.
Publisher: Chicago : American Library Association, 2003.
Series: PLA results series.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Covering governance and organizational structure, management policies, and services relating to customers, circulation, information, and groups, this comprehensive how-to addresses each major library area. Follow these guidelines to: create sound and legally defensible policies; customize policies appropriate to your library's specific mission, customers, and size using proven work forms; serve customers more  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Sandra S Nelson; June Garcia; Public Library Association.
ISBN: 0838935354 9780838935354
OCLC Number: 51977868
Description: xv, 232 pages ; 28 cm.
Contents: Figures --
Issues: Functions of library policies, legal support --
Inventory: Purpose & design of a policy audit inventory --
Policy audit assessment --
Policy development --
Policy implementation --
POLICY DEVELOPMENT TEMPLATES: Governance and organizational structure; Staff Association activities --
MANAGEMENT POLICIES: Confidentiality of library records; Statistics; Petty cash; Fund-raising and donations; Reconsideration of library materials; Building maintenance; Emergencies and disasters; Meeting room use; Exhibits and displays; Bulletin boards; Distribution of nonlibrary materials; Staff committees and staff task forces; Inclement weather and closing; Customer service; Customer behavior; Unattended children; CIRCULATION SERVICES: Library cards for residents --
... for nonresidents --
Loan periods and loan limits --
Renewals --
Reserves --
Claims returned or never had --
Lost or damaged materials --
Fines and fees --
Borrowing materials by staff information services --
Priorities for reference service --
ILL --
Internet use --
Use of library computers --
GROUP SERVICES: Library programs --
Co-sponsored programs in the library --
Community presentations --
Special events --
Tours --
Computer training for the public --
INSTRUCTIONS AND WORKFORMS: Contents of library policy manual --
Other policy statements, regulations, procedures, and guidelines --
Policy audit inventory log --
Policy audit inventory results --
Defining policy elements --
Evaluation criteria --
Policy element review summary --
Policy revision and development summary --
Master schedule --
Glossary of policy terms.
Series Title: PLA results series.
Responsibility: Sandra Nelson and June Garcia for the Public Library Association.
More information:

Abstract:

A collection of guidelines on assessing existing library policies, developing new ones, and communicating all changes to improve consistency. It covers governance and organizational structure,  Read more...

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