Creating value with knowledge : insights from the IBM Institute for Knowledge-based Organizations (Book, 2003) [WorldCat.org]
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Creating value with knowledge : insights from the IBM Institute for Knowledge-based Organizations

Author: Eric L Lesser; Laurence Prusak
Publisher: New York : Oxford University Press, 2003.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Knowledge management has become one of the core competencies in today's competitive environment, where so much value in companies resides in their people, systems, and processes. 'Creating Value with  Read more...

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Document Type: Book
All Authors / Contributors: Eric L Lesser; Laurence Prusak
ISBN: 0195165128 9780195165128
OCLC Number: 83697268
Description: 222 pages
Contents: 1. How to Invest in Social Capital / Laurence Prusak and Don Cohen --
2. Fast Friends --
Virtuality and Social Capital / Eric L. Lesser and Joseph Cothrel --
3. Trust and Knowledge Sharing: A Critical Combination / Daniel Z. Levin, Rob Cross, Lisa C. Abrams and Eric L. Lesser --
4. Six Myths about Informal Networks --
and How to Overcome Them / Rob Cross, Nitin Nohria and Andrew Parker --
5. Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks / Rob Cross, Andrew Parker, Laurence Prusak and Stephen P. Borgatti --
6. Making Invisible Work Visible: Using Social Network Analysis to Support Strategic Collaboration / Rob Cross, Stephen P. Borgatti and Andrew Parker --
7. Communities of Practice and Organizational Performance / Eric L. Lesser and John Storck --
8. Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities / Michael A. Fontaine --
9. Learning from the Connected Customer: Enhancing Customer Web Sites with Community / Eric L. Lesser and Michael A. Fontaine --
10. Knowledge Resource Exchange in Strategic Alliances / Salvatore Parise and John C. Henderson --
11. Leveraging Knowledge Management across Strategic Alliances / Salvatore Parise and Lisa Sasson --
12. Using Mentoring and Storytelling to Transfer Knowledge in the Workplace / Walter Swap, Dorothy Leonard, Mimi Shields and Lisa C. Abrams --
13. Narrative Patterns: The Perils and Possibilities of Using Story in Organizations / David J. Snowden.
Responsibility: Eric Lesser, Laurence Prusak.

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