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Crisis in Higher Education : a Customer-Focused, Resource Management Resolution.

Author: Mark A Vonderembse
Publisher: Milton : Taylor and Francis, 2017.
Series: Resource Management.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"While many students, parents, educators, and organizations who hire their graduates hold US universities in high regard, the cost of higher education has risen much faster than the rate of inflation. High costs, in turn, have severely limited access to higher education for large portions of the US population or caused graduates and those who fall short of graduation to face substantial student loan debt. This book  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Vonderembse, Mark A.
Crisis in Higher Education : A Customer-Focused, Resource Management Resolution.
Milton : Taylor and Francis, ©2017
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mark A Vonderembse
ISBN: 9781315393520 1315393522
OCLC Number: 1013826965
Notes: "" 4.9 How Expanding Student Expectations (Root Cause 7) Affect the Underlying Problems ""
Description: 1 online resource (381 pages).
Contents: ""Cover""; ""Series Page""; ""Title Page""; ""Copyright Page""; ""Dedication""; ""Contents""; ""Acknowledgments""; ""Author""; ""About the Book""; ""Chapter 1: The Higher Education Conundrum""; "" 1.1 Understanding Higher Education ""; "" 1.1.1 Types of Institutions ""; "" 1.1.2 Types of Faculty ""; "" 1.1.3 Role of Technology ""; "" 1.2 A Framework for Higher Education: Understanding Differences ""; "" 1.3 Mediating Two Demandâ#x80;#x93;Supply Relationships ""; "" 1.4 Higher Education Has Third-Party Payers "" "" 1.5 Who Is the Customer of Higher Education? """" 1.5.1 Customer Confusion Leads to Poorly Articulated Goals ""; "" 1.5.2 Customer Confusion Leads to Misaligned Actions ""; "" 1.6 Higher Education Faces Government Regulation and a Multitude of Accreditation Agencies ""; ""1.7 Tenure ""; "" 1.8 Many Institutions of Higher Learning Are Unwieldy Conglomerates ""; "" 1.9 Focus of the Book ""; ""1.10 Using the Book: Underlying Problems, Root Causes, and a Comprehensive, Integrated Solution ""; ""References"" ""Chapter 2: Underlying Problem: Higher Education Costs Are Out of Control"""" 2.1 Rising Cost of a Four-Year, Public University Education ""; "" 2.2 Tuition Costs ""; "" 2.3 Special Fees ""; "" 2.4 Cost of Textbooks and Learning Tools ""; ""2.5 Cost of Room and Board ""; "" 2.6 Miscellaneous Living Expenses ""; "" 2.7 Is Higher Education a Good Investment? ""; ""References""; ""Chapter 3: Underlying Problems: Quality, Access, Graduation Rate, Completion Time, and Jobs""; "" 3.1 Quality of Higher Education ""; "" 3.1.1 System-Wide Quality "" "" 3.1.2 Instructional Quality """" 3.2 Limited Access to Higher Education ""; "" 3.3 Low Graduation Rates and Extended Completion Time ""; "" 3.4 Low Job Placement Rates ""; ""References""; ""Chapter 4: Understanding the Root Causes""; "" 4.1 Summarizing the Underlying Problems with Higher Education ""; "" 4.2 Understanding the Customers of Higher Education ""; "" 4.2.1 Unclear Messages ""; "" 4.2.2 Customersâ#x80;#x99; Values and Perspectives ""; "" 4.3 How a Lack of Understanding Customers (Root Cause 1) Affects Underlying Problems "" ""4.4 How Declining State Support for Public Universities (Root Cause 2) Affects Underlying Problems """" 4.5 How the Rise of the Ruling Classâ#x80;#x94;Administrators (Root Cause 3)â#x80;#x94;Affects Underlying Problems ""; "" 4.6 How Limited Productivity Improvements (Root Cause 4) Affect the Underlying Problems ""; "" 4.7 How Rapidly Growing Costs for Books and Supplies (Root Cause 5) Affect the Underlying Problems ""; "" 4.8 How the Funding Finesseâ#x80;#x94;Mixing Fees and Tuition (Root Cause 6)â#x80;#x94;Affects the Underlying Problems ""
Series Title: Resource Management.

Abstract:

"While many students, parents, educators, and organizations who hire their graduates hold US universities in high regard, the cost of higher education has risen much faster than the rate of inflation. High costs, in turn, have severely limited access to higher education for large portions of the US population or caused graduates and those who fall short of graduation to face substantial student loan debt. This book examines the root causes of these underlying problems and offers a comprehensive, easy-to-understand, high-impact solution. The book identifies actions that improve higher education outcomes including lower tuition costs, better access for student from low and middle income homes, faster throughput, fewer dropouts, and better job opportunities for graduates. It links a real and implementable solution to the underlying problems and their root causes. Upon finishing this book, readers should understand why the performance of higher education needs to improve and have solid ideas about how to fix it. The book focuses on public universities, but the ideas discussed are also applicable to private for-profit and not-for-profit universities. The writing style is simple and direct."--Provided by publisher.

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