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Crisis negotiations : managing critical incidents and hostage situations in law enforcement and corrections

Author: Michael J McMains; Wayman C Mullins
Publisher: Cincinnati, Ohio : Anderson Pub., ©1996.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Michael J McMains; Wayman C Mullins
ISBN: 0870845950 9780870845956
OCLC Number: 34131043
Description: xv, 413 pages : illustrations ; 26 cm
Contents: 1. Hostage Negotiation: Development and Definitions --
Munich --
1972 --
The Williamsburg Incident --
FBI Hostage Negotiations Program --
Hostage Barricade Database System (HOBAS) --
History --
Barbary Coast --
Harper's Ferry --
Santo Tomas University --
Development of Negotiations in Police Work --
The Context --
1970s --
Downs v. United States: The Legal Foundation --
1971 --
Sveriges Kredit Bank, Stockholm: Impact on the Hostages --
1973 --
The South Moluccans: Success After the First Loss --
1975 --
The Hanafi Muslim Incident: The Role and Impact of the Media --
1977 --
1980s --
Rochester, New York: Suicide by Cop --
1981 --
The Anatomy of a Siege: Post Traumatic Stress --
1981 --
The Oakdale and Atlanta Prison Sieges: Application to Corrections --
1987 --
1990s --
Talladega: Dealing with "Non-Negotiable" Incidents --
1991 --
Ruby Ridge: Third-Party Intermediaries --
1992 --
Branch Davidians-Waco: Coordinating Response --
1993 --
Lucasville Prison Riot: Raising Awareness in Corrections --
1993 --
The Freemen Standoff: Pre-Incident Planning, TPSs, and Coordinated Action --
1996 --
Columbine High School: Need for Violence Prevention --
1999 --
Sidebar: William Hogewood --
Hostage --
Negotiate --
A Hostage Incident --
From Hostage Negotiation to Crisis Intervention --
2. Negotiation: Bargaining and Crisis Intervention --
Learning Objectives --
Hostage versus Non-hostage Incidents --
Characteristics of a Negotiable Incident --
Types of Sieges --
Deliberate Sieges --
Spontaneous Sieges --
Anticipated Sieges --
Decisionmaking: The Action Criteria --
Options Open to the Police --
Bargaining Principles --
Getting to Yes --
Position Bargaining --
Separating the People from the Problem --
Focus on Interests, Not Positions --
How to Identify Interests --
Invent Options for Mutual Gain --
Sidebar: Sergeant Gene Pettit and Deborah Lash Bower --
Crisis Intervention --
Stages of a Crisis Incident --
Pre-Crisis Stage --
Crisis Stage --
Accommodation/Negotiation Stage --
Resolution Stage --
Factors Affecting the Duration of a Crisis --
Crisis Intervention Principles --
Characteristics of Crisis Intervention --
Model of Intervention in a Crisis --
Goals in a Crisis: National Organization of Victims' Assistance --
Skills in Crisis Management --
Intervention During the Crisis Stage --
Intervention During the Accommodation/Negotiation Stage --
Intervention During the Resolution Stage --
3. Demands and the Effects of Time --
Learning Objectives --
Demands in Hostage Situations --
Nature of Demands --
Motivation Theories --
Negotiable Demands --
Non-Negotiable Demands --
Handling Demands --
Sidebar: Detective Joseph F. Jimenez --
The Effects of Time on Negotiations --
Positive Effects of Time --
Negative Effects of Time --
4. Stress and Stress Management --
Learning Objectives --
Definitions of Stress --
Transactional Model for Negotiators --
Demands --
Perception of Abilities --
Coping and "Feed Forward" --
Feedback --
Yerkes-Dodson Law --
Effects of Stress --
Stress in the Hostage Situation --
Stress on the Hostage Taker --
Sidebar: London "Max" Howard --
Stress on the Hostages --
Stress on the Negotiator --
Stress Management --
5. The Stockholm Syndrome --
Learning Objectives --
Historical Review and Perspective --
Formation of the Stockholm Syndrome --
Sidebar: Sergeant Scott Pauley --
Promoting the Stockholm Syndrome --
How to Determine When the Stockholm Syndrome is Not Developing --
Defense Mechanisms and Coping --
Survivors and Succumbers --
6. Communication in Hostage Negotiations --
Learning Objectives --
Principles of Basic Communication --
Principles of Effective Communication --
Components of the Communication Process --
Barriers to Effective Communication --
Crisis Communication --
Basic Patrol Officer Communications --
Verbal Tactics in Crisis Communication --
Getting Past No --
Go to the Balcony --
Step to their Side --
Change the Game --
Build a "Golden Bridge" --
Make it Hard to Say No --
Advanced Communication Topics for the Negotiator --
Influence and Compliance --
Perceptual Contrast Principle --
Sidebar: Inspector William Kidd --
Rule of Reciprocity --
Consistency --
Social Proofs --
Liking --
Scarcity Principle --
Behavioral Theories of Persuasion --
Suggestion Techniques --
Active Listening --
Active Listening: Four Types --
7. Negotiating with Emotionally Disturbed Individuals: Recognition and Guidelines --
Learning Objectives --
Ego States --
The Parent Ego State --
The Adult Ego State --
The Child Ego State --
Ego States and Problem Solving --
Ego States and Communications --
General Guidelines for Dealing with Emotionally Disturbed People --
Emotionally Disturbed People and Negotiations --
Domestic Violence --
Defining the Problem Versus Diagnosing the Person --
Sidebar: Dr. Michael Gelles --
Depression --
Adjustment Disorder with a Depressive Mood --
Mood Disorder --
Managing Depressed Individuals --
Intervening with the Depressed Individual --
Suicidal Persons --
Managing Suicidal Individuals --
Estimating Suicide Potential --
Intervention --
Suicide by Cop: Victim-Precipitated Suicide --
Paranoia --
Paranoid Schizophrenia --
Managing Paranoia --
Borderline Personalities --
Managing Borderlines --
Inadequate/Dependent Persons --
Inadequate Personalities --
Dependent Personalities --
Managing Inadequate/Dependent Individuals --
Antisocial (Rebellious/Angry) Persons --
Managing Antisocial Individuals --
Compulsive/Perfectionistic Personalities --
Substance Dependence/Abuse --
Alcohol Dependence and Abuse --
8. Team Structures, Roles, and Command --
Learning Objectives --
Definition of Team --
Crisis Management Team --
The Crisis Response Team --
Command Post --
Field Commander --
Tactical Supervisor --
Negotiator Supervisor --
Public Information Officer --
Sidebar: Lieutenant Tom Monahan --
Special Needs of the Media --
Tactical Team --
Communications within the Crisis Response Team --
Sidebar: Lieutenant Michael Albanese and Dr. Kris Mohandie --
Establishing the Negotiation Area --
The Negotiating Team --
Selection of Negotiators --
Mental Health Consultant --
Selection and Training of a MHC --
MHC Training: Wilford Hall Seminar --
9. Intelligence and Intelligence Gathering --
Learning Objectives --
Definition of Intelligence --
Process of Intelligence Management --
Intelligence Gathering --
Pre-Crisis Phase --
At the Scene: The Chaos Phase --
Stabilization Phase --
Post-Incident Phase --
Intelligence Sources --
Types of Intelligence Information --
Risk of Aggression --
Interviewing Intelligence Sources --
Sidebar: Dr. James Herndon --
Assessing the Credibility of the Source --
10. Hostage Negotiations in Prisons and Correctional Facilities --
Learning Objectives --
Negotiations Specific to the Prison Situation --
Situational Dynamics in the Prison Situation --
Sidebar: Warden Joe S. Fernald --
The Prison Negotiating Team --
Aggression Among Inmates --
Veterans in Prison --
Inmate Cultural Trends --
11. Workplace and School Violence Issues for Negotiators --
Learning Objectives --
Workplace Violence --
Scope and Extent of the Problem --
Organizational Assessment and Prevention --
Sidebar: James T. Turner --
Perpetrators of Workplace Violence --
Negotiating with Intimates at the Workplace --
Company Personnel as Negotiators --
School Violence Issues --
Pre-Incident Issues --
During an Incident --
Post-Incident Issues --
12. Hostage Negotiating Equipment --
Learning Objectives --
Necessary Equipment --
Situation Boards --
Optional Equipment --
Obtaining Equipment --
Sidebar: Lieutenant Rex Rheiner --
13. Overview of the Tactical Team and Operations and Outside Agency Support --
Learning Objectives --
The Tactical Team --
Selection of Tactical Team Members --
Tactical Team Structure --
Sidebar: Commander James R. Barren --
Intelligence Needs --
Situation Security --
Assault Operations --
Sniper Operations --
Special Issues --
Outside Agency Support --
14. Post-Incident Debriefing --
Learning Objectives --
Operational Debriefing of Hostage Incidents --
Critical Decision Debriefing: A Methodology for Debriefing Crisis Intervention --
Emotional Debriefing --
Emotional Impact on the Negotiator --
Debriefing Negotiators --
Stages of a Trauma.
Responsibility: Michael J. McMains [and] Wayman C. Mullins.

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Mullins<\/span>\u00A0\u00A0\u00A0schema:copyrightYear<\/a> \"1996<\/span>\" ;\u00A0\u00A0\u00A0schema:creator<\/a> <http:\/\/viaf.org\/viaf\/70658131<\/a>> ; # Michael J. McMains<\/span>\u00A0\u00A0\u00A0schema:datePublished<\/a> \"1996<\/span>\" ;\u00A0\u00A0\u00A0schema:description<\/a> \"1. Hostage Negotiation: Development and Definitions -- Munich -- 1972 -- The Williamsburg Incident -- FBI Hostage Negotiations Program -- Hostage Barricade Database System (HOBAS) -- History -- Barbary Coast -- Harper\'s Ferry -- Santo Tomas University -- Development of Negotiations in Police Work -- The Context -- 1970s -- Downs v. United States: The Legal Foundation -- 1971 -- Sveriges Kredit Bank, Stockholm: Impact on the Hostages -- 1973 -- The South Moluccans: Success After the First Loss -- 1975 -- The Hanafi Muslim Incident: The Role and Impact of the Media -- 1977 -- 1980s -- Rochester, New York: Suicide by Cop -- 1981 -- The Anatomy of a Siege: Post Traumatic Stress -- 1981 -- The Oakdale and Atlanta Prison Sieges: Application to Corrections -- 1987 -- 1990s -- Talladega: Dealing with \"Non-Negotiable\" Incidents -- 1991 -- Ruby Ridge: Third-Party Intermediaries -- 1992 -- Branch Davidians-Waco: Coordinating Response -- 1993 -- Lucasville Prison Riot: Raising Awareness in Corrections -- 1993 -- The Freemen Standoff: Pre-Incident Planning, TPSs, and Coordinated Action -- 1996 -- Columbine High School: Need for Violence Prevention -- 1999 -- Sidebar: William Hogewood -- Hostage -- Negotiate -- A Hostage Incident -- From Hostage Negotiation to Crisis Intervention -- 2. Negotiation: Bargaining and Crisis Intervention -- Learning Objectives -- Hostage versus Non-hostage Incidents -- Characteristics of a Negotiable Incident -- Types of Sieges -- Deliberate Sieges -- Spontaneous Sieges -- Anticipated Sieges -- Decisionmaking: The Action Criteria -- Options Open to the Police -- Bargaining Principles -- Getting to Yes -- Position Bargaining -- Separating the People from the Problem -- Focus on Interests, Not Positions -- How to Identify Interests -- Invent Options for Mutual Gain -- Sidebar: Sergeant Gene Pettit and Deborah Lash Bower -- Crisis Intervention -- Stages of a Crisis Incident -- Pre-Crisis Stage -- Crisis Stage -- Accommodation\/Negotiation Stage -- Resolution Stage -- Factors Affecting the Duration of a Crisis -- Crisis Intervention Principles -- Characteristics of Crisis Intervention -- Model of Intervention in a Crisis -- Goals in a Crisis: National Organization of Victims\' Assistance -- Skills in Crisis Management -- Intervention During the Crisis Stage -- Intervention During the Accommodation\/Negotiation Stage -- Intervention During the Resolution Stage -- 3. Demands and the Effects of Time -- Learning Objectives -- Demands in Hostage Situations -- Nature of Demands -- Motivation Theories -- Negotiable Demands -- Non-Negotiable Demands -- Handling Demands -- Sidebar: Detective Joseph F. Jimenez -- The Effects of Time on Negotiations -- Positive Effects of Time -- Negative Effects of Time -- 4. Stress and Stress Management -- Learning Objectives -- Definitions of Stress -- Transactional Model for Negotiators -- Demands -- Perception of Abilities -- Coping and \"Feed Forward\" -- Feedback -- Yerkes-Dodson Law -- Effects of Stress -- Stress in the Hostage Situation -- Stress on the Hostage Taker -- Sidebar: London \"Max\" Howard -- Stress on the Hostages -- Stress on the Negotiator -- Stress Management -- 5. The Stockholm Syndrome -- Learning Objectives -- Historical Review and Perspective -- Formation of the Stockholm Syndrome -- Sidebar: Sergeant Scott Pauley -- Promoting the Stockholm Syndrome -- How to Determine When the Stockholm Syndrome is Not Developing -- Defense Mechanisms and Coping -- Survivors and Succumbers -- 6. Communication in Hostage Negotiations -- Learning Objectives -- Principles of Basic Communication -- Principles of Effective Communication -- Components of the Communication Process -- Barriers to Effective Communication -- Crisis Communication -- Basic Patrol Officer Communications -- Verbal Tactics in Crisis Communication -- Getting Past No -- Go to the Balcony -- Step to their Side -- Change the Game -- Build a \"Golden Bridge\" -- Make it Hard to Say No -- Advanced Communication Topics for the Negotiator -- Influence and Compliance -- Perceptual Contrast Principle -- Sidebar: Inspector William Kidd -- Rule of Reciprocity -- Consistency -- Social Proofs -- Liking -- Scarcity Principle -- Behavioral Theories of Persuasion -- Suggestion Techniques -- Active Listening -- Active Listening: Four Types -- 7. Negotiating with Emotionally Disturbed Individuals: Recognition and Guidelines -- Learning Objectives -- Ego States -- The Parent Ego State -- The Adult Ego State -- The Child Ego State -- Ego States and Problem Solving -- Ego States and Communications -- General Guidelines for Dealing with Emotionally Disturbed People -- Emotionally Disturbed People and Negotiations -- Domestic Violence -- Defining the Problem Versus Diagnosing the Person -- Sidebar: Dr. Michael Gelles -- Depression -- Adjustment Disorder with a Depressive Mood -- Mood Disorder -- Managing Depressed Individuals -- Intervening with the Depressed Individual -- Suicidal Persons -- Managing Suicidal Individuals -- Estimating Suicide Potential -- Intervention -- Suicide by Cop: Victim-Precipitated Suicide -- Paranoia -- Paranoid Schizophrenia -- Managing Paranoia -- Borderline Personalities -- Managing Borderlines -- Inadequate\/Dependent Persons -- Inadequate Personalities -- Dependent Personalities -- Managing Inadequate\/Dependent Individuals -- Antisocial (Rebellious\/Angry) Persons -- Managing Antisocial Individuals -- Compulsive\/Perfectionistic Personalities -- Substance Dependence\/Abuse -- Alcohol Dependence and Abuse -- 8. Team Structures, Roles, and Command -- Learning Objectives -- Definition of Team -- Crisis Management Team -- The Crisis Response Team -- Command Post -- Field Commander -- Tactical Supervisor -- Negotiator Supervisor -- Public Information Officer -- Sidebar: Lieutenant Tom Monahan -- Special Needs of the Media -- Tactical Team -- Communications within the Crisis Response Team -- Sidebar: Lieutenant Michael Albanese and Dr. Kris Mohandie -- Establishing the Negotiation Area -- The Negotiating Team -- Selection of Negotiators -- Mental Health Consultant -- Selection and Training of a MHC -- MHC Training: Wilford Hall Seminar -- 9. Intelligence and Intelligence Gathering -- Learning Objectives -- Definition of Intelligence -- Process of Intelligence Management -- Intelligence Gathering -- Pre-Crisis Phase -- At the Scene: The Chaos Phase -- Stabilization Phase -- Post-Incident Phase -- Intelligence Sources -- Types of Intelligence Information -- Risk of Aggression -- Interviewing Intelligence Sources -- Sidebar: Dr. James Herndon -- Assessing the Credibility of the Source -- 10. Hostage Negotiations in Prisons and Correctional Facilities -- Learning Objectives -- Negotiations Specific to the Prison Situation -- Situational Dynamics in the Prison Situation -- Sidebar: Warden Joe S. Fernald -- The Prison Negotiating Team -- Aggression Among Inmates -- Veterans in Prison -- Inmate Cultural Trends -- 11. Workplace and School Violence Issues for Negotiators -- Learning Objectives -- Workplace Violence -- Scope and Extent of the Problem -- Organizational Assessment and Prevention -- Sidebar: James T. Turner -- Perpetrators of Workplace Violence -- Negotiating with Intimates at the Workplace -- Company Personnel as Negotiators -- School Violence Issues -- Pre-Incident Issues -- During an Incident -- Post-Incident Issues -- 12. Hostage Negotiating Equipment -- Learning Objectives -- Necessary Equipment -- Situation Boards -- Optional Equipment -- Obtaining Equipment -- Sidebar: Lieutenant Rex Rheiner -- 13. Overview of the Tactical Team and Operations and Outside Agency Support -- Learning Objectives -- The Tactical Team -- Selection of Tactical Team Members -- Tactical Team Structure -- Sidebar: Commander James R. Barren -- Intelligence Needs -- Situation Security -- Assault Operations -- Sniper Operations -- Special Issues -- Outside Agency Support -- 14. Post-Incident Debriefing -- Learning Objectives -- Operational Debriefing of Hostage Incidents -- Critical Decision Debriefing: A Methodology for Debriefing Crisis Intervention -- Emotional Debriefing -- Emotional Impact on the Negotiator -- Debriefing Negotiators -- Stages of a Trauma.<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0schema:exampleOfWork<\/a> <http:\/\/worldcat.org\/entity\/work\/id\/824755741<\/a>> ;\u00A0\u00A0\u00A0schema:inLanguage<\/a> \"en<\/span>\" ;\u00A0\u00A0\u00A0schema:name<\/a> \"Crisis negotiations : managing critical incidents and hostage situations in law enforcement and corrections<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0schema:productID<\/a> \"34131043<\/span>\" ;\u00A0\u00A0\u00A0schema:publication<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/34131043#PublicationEvent\/cincinnati_ohio_anderson_pub_1996<\/a>> ;\u00A0\u00A0\u00A0schema:publisher<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/824755741#Agent\/anderson_pub<\/a>> ; # Anderson Pub.<\/span>\u00A0\u00A0\u00A0schema:workExample<\/a> <http:\/\/worldcat.org\/isbn\/9780870845956<\/a>> ;\u00A0\u00A0\u00A0wdrs:describedby<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/34131043<\/a>> ;\u00A0\u00A0\u00A0\u00A0.<\/div>

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<http:\/\/id.worldcat.org\/fast\/883617<\/a>> # Crisis management<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Crisis management<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.worldcat.org\/fast\/961627<\/a>> # Hostage negotiations<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Hostage negotiations<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.worldcat.org\/fast\/993931<\/a>> # Law enforcement<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Law enforcement<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/viaf.org\/viaf\/111173461<\/a>> # Wayman C. Mullins<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Person<\/a> ;\u00A0\u00A0\u00A0schema:familyName<\/a> \"Mullins<\/span>\" ;\u00A0\u00A0\u00A0schema:givenName<\/a> \"Wayman C.<\/span>\" ;\u00A0\u00A0\u00A0schema:name<\/a> \"Wayman C. Mullins<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/viaf.org\/viaf\/70658131<\/a>> # Michael J. McMains<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Person<\/a> ;\u00A0\u00A0\u00A0schema:familyName<\/a> \"McMains<\/span>\" ;\u00A0\u00A0\u00A0schema:givenName<\/a> \"Michael J.<\/span>\" ;\u00A0\u00A0\u00A0schema:name<\/a> \"Michael J. McMains<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/worldcat.org\/isbn\/9780870845956<\/a>>\u00A0\u00A0\u00A0\u00A0a schema:ProductModel<\/a> ;\u00A0\u00A0\u00A0schema:isbn<\/a> \"0870845950<\/span>\" ;\u00A0\u00A0\u00A0schema:isbn<\/a> \"9780870845956<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/www.worldcat.org\/title\/-\/oclc\/34131043<\/a>>\u00A0\u00A0\u00A0\u00A0a genont:InformationResource<\/a>, genont:ContentTypeGenericResource<\/a> ;\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/www.worldcat.org\/oclc\/34131043<\/a>> ; # Crisis negotiations : managing critical incidents and hostage situations in law enforcement and corrections<\/span>\u00A0\u00A0\u00A0schema:dateModified<\/a> \"2018-11-09<\/span>\" ;\u00A0\u00A0\u00A0void:inDataset<\/a> <http:\/\/purl.oclc.org\/dataset\/WorldCat<\/a>> ;\u00A0\u00A0\u00A0\u00A0.<\/div>