Critical knowledge transfer : tools for managing your company's deep smarts (eBook, 2015) [WorldCat.org]
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Critical knowledge transfer : tools for managing your company's deep smarts

Author: Dorothy Leonard-Barton; Walter C Swap; Gavin Barton
Publisher: Boston, Massachusetts : Harvard Business Review Press, [2015]
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs-all organizations have lost what these authors call  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Leonard-Barton, Dorothy.
Critical knowledge transfer
(DLC) 2014021493
(OCoLC)881280239
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Dorothy Leonard-Barton; Walter C Swap; Gavin Barton
ISBN: 9781422168127 1422168123
OCLC Number: 893910279
Description: 1 online resource
Contents: Part One: Laying the foundations --
The problem: Losing critical knowledge --
What do you need to know about knowledge? --
Setting up knowledge transfer: The players involved --
Part Two: Tools and techniques --
Smart questioning --
Capturing deep smarts --
with help --
Accelerating the transfer of tacit knowledge --
Assessing the transfer of deep smarts --
The GE global research centers story --
Socializing the organization.
Responsibility: Dorothy Leonard, Walter Swap, Gavin Barton.

Abstract:

"Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs-all organizations have lost what these authors call "deep smarts" when workers leave. Now, Dorothy Leonard and Walter Swap, coauthors of the popular Deep Smarts, and their coauthor Gavin Barton offer a solution. The trio has constructed a new approach that not only helps organizations put in place the structures and practices to pass along knowledge from expert to successor, but also identifies tacit knowledge-knowledge that is largely undocumented and lives inside of people's heads. Based on theory and research, this book offers a variety of examples, tools, and templates to take action before essential knowledge disappears"--

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"In today's workplace, knowledge is power--but only if you can capture, preserve, share, and use it. That's where Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts comes in. Read more...

 
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