Crossing cultures : using the L.E.A.R.N. model
Demonstrates through actual in-clinic interactions how to improve cross-cultural patient care through better communication using the LEARN model: listen, explain, acknowledge, recommend, negotiate
DVD Video, English, ©2008
HealthPartners, St. Paul, MN, ©2008
1 DVD-video (13 min.) : sound, color ; 4 3/4 in.
Produced by Free Country Media and Healthpartners Center for International Health; directed by Chris Newberry.