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Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior

Author: Kerry Patterson; Joseph Grenny; David G Maxfield; Ron McMillan; Al Switzler
Publisher: New York : McGraw-Hill, [2013]
Edition/Format:   Print book : English : Second editionView all editions and formats
Summary:
Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.
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Genre/Form: Popular Work
Nonfiction
Document Type: Book
All Authors / Contributors: Kerry Patterson; Joseph Grenny; David G Maxfield; Ron McMillan; Al Switzler
ISBN: 9780071830607 007183060X 9780071829311 0071829318
OCLC Number: 830992508
Notes: "First edition published as Crucial confrontations."
Description: xix, 275 pages : illustrations ; 23 cm
Contents: Part one. Choose what and if : how to know what conversation to hold and if you should hold it --
Master my stories : how to get your head right before opening your mouth --
Part two. Describe the gap : how to start an accountability conversation --
Make it motivating : how to help others want to take action --
Make it easy : how to make keeping commitments (almost) painless --
Stay focused and flexible : what to do when others get sidetracked, scream, or sulk --
Part three. Move to action : what to do after an accountability conversation --
Agree on a plan and follow up : how to gain commitment and move to action --
Put it all together : how to solve big, sticky, complicated problems --
The 12 "yeah-buts" : how to deal with the truly tough --
Appendix A. Where do you stand? : a self-assessment for measuring your skills for holding an accountability discussion skills --
Appendix B. Six-source diagnostic questions : the Six-Source Model --
Appendix C. When things go right --
Appendix D. Discussion questions for reading groups.
Other Titles: Crucial confrontations
Responsibility: Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.

Abstract:

Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of  Read more...

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