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Crucial confrontations : tools for talking about violated expectations and broken promises

Author: Kerry Patterson
Publisher: New York ; London : McGraw-Hill, 2004
Edition/Format:   Print book : English
Summary:

Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to  Read more...

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Document Type: Book
All Authors / Contributors: Kerry Patterson
ISBN: 0071446524 9780071446525
OCLC Number: 474108814
Description: 256 s

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Primary Entity<\/h3>
<http:\/\/www.worldcat.org\/oclc\/474108814<\/a>> # Crucial confrontations : tools for talking about violated expectations and broken promises<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Book<\/a>, schema:CreativeWork<\/a> ;\u00A0\u00A0\u00A0library:oclcnum<\/a> \"474108814<\/span>\" ;\u00A0\u00A0\u00A0library:placeOfPublication<\/a> <http:\/\/dbpedia.org\/resource\/New_York_City<\/a>> ; # New York<\/span>\u00A0\u00A0\u00A0library:placeOfPublication<\/a> <http:\/\/id.loc.gov\/vocabulary\/countries\/nyu<\/a>> ;\u00A0\u00A0\u00A0library:placeOfPublication<\/a> <http:\/\/dbpedia.org\/resource\/London<\/a>> ; # London<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/konfliktlosning<\/a>> ; # konfliktl\u00F8sning<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.loc.gov\/authorities\/subjects\/sh85067481<\/a>> ; # Interpersonal communication<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/konfrontationer<\/a>> ; # konfrontationer<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/conversation<\/a>> ; # conversation<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.loc.gov\/authorities\/subjects\/sh85029082<\/a>> ; # Communication in organizations<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.worldcat.org\/fast\/977344<\/a>> ; # Interpersonal communication<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.loc.gov\/authorities\/subjects\/sh85029076<\/a>> ; # Communication in management<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/virksomhedsledelse<\/a>> ; # virksomhedsledelse<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.worldcat.org\/fast\/870174<\/a>> ; # Communication in management<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/psykologi<\/a>> ; # psykologi<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.worldcat.org\/fast\/977397<\/a>> ; # Interpersonal relations<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.worldcat.org\/fast\/977394<\/a>> ; # Interpersonal confrontation<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.worldcat.org\/fast\/870217<\/a>> ; # Communication in organizations<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/personaleledelse<\/a>> ; # personaleledelse<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.loc.gov\/authorities\/subjects\/sh85067484<\/a>> ; # Interpersonal relations<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/interpersonal_communication<\/a>> ; # interpersonal communication<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/id.loc.gov\/authorities\/subjects\/sh87006926<\/a>> ; # Interpersonal confrontation<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/vanskelige_samtaler<\/a>> ; # vanskelige samtaler<\/span>\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/samtaleteknik<\/a>> ; # samtaleteknik<\/span>\u00A0\u00A0\u00A0schema:bookFormat<\/a> bgn:PrintBook<\/a> ;\u00A0\u00A0\u00A0schema:contributor<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Person\/patterson_kerry<\/a>> ; # Kerry Patterson<\/span>\u00A0\u00A0\u00A0schema:datePublished<\/a> \"2004<\/span>\" ;\u00A0\u00A0\u00A0schema:exampleOfWork<\/a> <http:\/\/worldcat.org\/entity\/work\/id\/5218501092<\/a>> ;\u00A0\u00A0\u00A0schema:inLanguage<\/a> \"en<\/span>\" ;\u00A0\u00A0\u00A0schema:name<\/a> \"Crucial confrontations : tools for talking about violated expectations and broken promises<\/span>\" ;\u00A0\u00A0\u00A0schema:productID<\/a> \"474108814<\/span>\" ;\u00A0\u00A0\u00A0schema:publication<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/474108814#PublicationEvent\/new_york_london_mcgraw_hill_2004<\/a>> ;\u00A0\u00A0\u00A0schema:publisher<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Agent\/mcgraw_hill<\/a>> ; # McGraw-Hill<\/span>\u00A0\u00A0\u00A0schema:workExample<\/a> <http:\/\/worldcat.org\/isbn\/9780071446525<\/a>> ;\u00A0\u00A0\u00A0wdrs:describedby<\/a> <http:\/\/www.worldcat.org\/title\/-\/oclc\/474108814<\/a>> ;\u00A0\u00A0\u00A0\u00A0.<\/div>

Related Entities<\/h3>
<http:\/\/dbpedia.org\/resource\/London<\/a>> # London<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Place<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"London<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/dbpedia.org\/resource\/New_York_City<\/a>> # New York<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Place<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"New York<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Agent\/mcgraw_hill<\/a>> # McGraw-Hill<\/span>\u00A0\u00A0\u00A0\u00A0a bgn:Agent<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"McGraw-Hill<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Person\/patterson_kerry<\/a>> # Kerry Patterson<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Person<\/a> ;\u00A0\u00A0\u00A0schema:familyName<\/a> \"Patterson<\/span>\" ;\u00A0\u00A0\u00A0schema:givenName<\/a> \"Kerry<\/span>\" ;\u00A0\u00A0\u00A0schema:name<\/a> \"Kerry Patterson<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/conversation<\/a>> # conversation<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"conversation<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/interpersonal_communication<\/a>> # interpersonal communication<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"interpersonal communication<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/konfliktlosning<\/a>> # konfliktl\u00F8sning<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"konfliktl\u00F8sning<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/konfrontationer<\/a>> # konfrontationer<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"konfrontationer<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/personaleledelse<\/a>> # personaleledelse<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"personaleledelse<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/psykologi<\/a>> # psykologi<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"psykologi<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/samtaleteknik<\/a>> # samtaleteknik<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"samtaleteknik<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/vanskelige_samtaler<\/a>> # vanskelige samtaler<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"vanskelige samtaler<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Topic\/virksomhedsledelse<\/a>> # virksomhedsledelse<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"virksomhedsledelse<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.loc.gov\/authorities\/subjects\/sh85029076<\/a>> # Communication in management<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Communication in management<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.loc.gov\/authorities\/subjects\/sh85029082<\/a>> # Communication in organizations<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Communication in organizations<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.loc.gov\/authorities\/subjects\/sh85067481<\/a>> # Interpersonal communication<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Interpersonal communication<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.loc.gov\/authorities\/subjects\/sh85067484<\/a>> # Interpersonal relations<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Interpersonal relations<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.loc.gov\/authorities\/subjects\/sh87006926<\/a>> # Interpersonal confrontation<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Interpersonal confrontation<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.loc.gov\/vocabulary\/countries\/nyu<\/a>>\u00A0\u00A0\u00A0\u00A0a schema:Place<\/a> ;\u00A0\u00A0\u00A0dcterms:identifier<\/a> \"nyu<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.worldcat.org\/fast\/870174<\/a>> # Communication in management<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Communication in management<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.worldcat.org\/fast\/870217<\/a>> # Communication in organizations<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Communication in organizations<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.worldcat.org\/fast\/977344<\/a>> # Interpersonal communication<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Interpersonal communication<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.worldcat.org\/fast\/977394<\/a>> # Interpersonal confrontation<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Interpersonal confrontation<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/id.worldcat.org\/fast\/977397<\/a>> # Interpersonal relations<\/span>\u00A0\u00A0\u00A0\u00A0a schema:Intangible<\/a> ;\u00A0\u00A0\u00A0schema:name<\/a> \"Interpersonal relations<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/worldcat.org\/isbn\/9780071446525<\/a>>\u00A0\u00A0\u00A0\u00A0a schema:ProductModel<\/a> ;\u00A0\u00A0\u00A0schema:isbn<\/a> \"0071446524<\/span>\" ;\u00A0\u00A0\u00A0schema:isbn<\/a> \"9780071446525<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/www.worldcat.org\/title\/-\/oclc\/474108814<\/a>>\u00A0\u00A0\u00A0\u00A0a genont:InformationResource<\/a>, genont:ContentTypeGenericResource<\/a> ;\u00A0\u00A0\u00A0schema:about<\/a> <http:\/\/www.worldcat.org\/oclc\/474108814<\/a>> ; # Crucial confrontations : tools for talking about violated expectations and broken promises<\/span>\u00A0\u00A0\u00A0schema:dateModified<\/a> \"2018-11-08<\/span>\" ;\u00A0\u00A0\u00A0void:inDataset<\/a> <http:\/\/purl.oclc.org\/dataset\/WorldCat<\/a>> ;\u00A0\u00A0\u00A0\u00A0.<\/div>
<http:\/\/www.worldcat.org\/title\/-\/oclc\/474108814#PublicationEvent\/new_york_london_mcgraw_hill_2004<\/a>>\u00A0\u00A0\u00A0\u00A0a schema:PublicationEvent<\/a> ;\u00A0\u00A0\u00A0schema:location<\/a> <http:\/\/dbpedia.org\/resource\/London<\/a>> ; # London<\/span>\u00A0\u00A0\u00A0schema:location<\/a> <http:\/\/dbpedia.org\/resource\/New_York_City<\/a>> ; # New York<\/span>\u00A0\u00A0\u00A0schema:organizer<\/a> <http:\/\/experiment.worldcat.org\/entity\/work\/data\/5218501092#Agent\/mcgraw_hill<\/a>> ; # McGraw-Hill<\/span>\u00A0\u00A0\u00A0schema:startDate<\/a> \"2004<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.<\/div>

Content-negotiable representations<\/p>