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Crucial conversations : tools for talking when stakes are high

Author: Kerry Patterson
Publisher: New York : McGraw-Hill, ©2002.
Series: Professional development collection.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally,  Read more...
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Document Type: Book
All Authors / Contributors: Kerry Patterson
ISBN: 0071401946 9780071401944 9780071771320 0071771328
OCLC Number: 48989136
Description: xv, 240 pages : illustrations ; 23 cm
Contents: What's a crucial conversation?: and who cares? --
Mastering crucial conversations: the power of dialogue --
Start with heart: how to stay focused on what you really want --
Learn to look: how to notice when safety is at risk --
Make it safe: how to make it safe to talk about almost anything --
Master my stories: how to stay in dialogue when you're angry, scared, or hurt --
State my path: how to speak persuasively, not abrasively --
Explore others' paths: how to listen when others blow up or clam up --
Move to action: how to turn crucial conversations into action and results --
Putting it all together: tools for preparing and learning --
Yeah, but: advice for tough cases --
Change your life: how to turn ideas into habits.
Series Title: Professional development collection.
Responsibility: Kerry Patterson [and others].
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Abstract:

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the  Read more...

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"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically Read more...

 
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