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Crucial conversations : tools for talking when stakes are high

Author: Kerry Patterson
Publisher: New York : McGraw-Hill, ©2002.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Patterson, Kerry, 1946-
Crucial conversations.
New York : McGraw-Hill, ©2002
(DLC) 2002001129
(OCoLC)48989136
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kerry Patterson
ISBN: 0071415831 9780071415835 9780071401944 0071401946 128030040X 9781280300400
OCLC Number: 51098702
Description: 1 online resource (xv, 240 pages) : illustrations
Contents: Foreword --
Acknowledgments --
ch. 1. What's a crucial conversation? : and who cares? --
ch. 2. Mastering crucial conversations : the power of dialogue --
ch. 3. Start with heart : how to stay focused on what you really want --
ch. 4. Learn to look : how to notice when safety is at risk --
ch. 5. Make it safe : how to make it safe to talk about almost anything --
ch. 6. Master my stories : how to stay in dialogue when you're angry, scared, or hurt --
ch. 7. STATE my path : how to speak persuasively --
ch. 8. Explore others' paths : how to listen when others blow up or clam up --
ch. 9. Move to action : how to turn crucial conversations into action and results --
ch. 10. Putting it all together : tools for preparing and learning --
ch. 11. Yeah, but : advice for tough cases --
ch. 12. Change your life : how to turn ideas into habits --
Endnotes --
Index.
Responsibility: Kerry Patterson [and others].

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When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the  Read more...

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"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically Read more...

 
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