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Crucial conversations : tools for talking when stakes are high

Author: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
Publisher: New York : McGraw-Hill, [2012] ©2012
Edition/Format:   Print book : English : Second editionView all editions and formats
Summary:
"Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their  Read more...
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Additional Physical Format: Online version:
Crucial conversations.
(OCoLC)1227380835
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
ISBN: 9780071775304 0071775307 9780071771320 0071771328
OCLC Number: 733937328
Description: xviii, 244 pages ; 24 cm
Contents: What's a crucial conversation? : and who cares? --
Mastering crucial conversations : the power of dialogue --
Start with heart : how to stay focused on what you really want --
Learn to look : how to notice when safety is at risk --
Make it safe : how to make it safe to talk about almost anything --
Master my stories : how to stay in dialogue when you're angry, scared, or hurt --
State my path : how to speak persuasively, not abrasively --
Explore others' paths : how to listen when others blow up or clam up --
Move to action : how to turn crucial conversations into action and results --
Yeah, but : advice for tough cases --
Putting it all together : tools for preparing and learning.
Responsibility: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.
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Abstract:

Helps professionals keep up with the faster-paced, higher-stakes business environment ...where every conversation, every relationship, is more crucial than ever.  Read more...

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