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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/733937328 Title: Crucial conversations : tools for talking when stakes are high Author: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler Publisher: New York : McGraw-Hill, [2012] ©2012 ISBN/ISSN: 9780071775304 0071775307 9780071771320 0071771328 OCLC:733937328

  
  

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Crucial conversations : tools for talking when stakes are high

Author:	Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
Publisher:	New York : McGraw-Hill, [2012] ©2012
Edition/Format:	Print book : English : Second editionView all editions and formats
Summary:	"Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career"--The dust jacket  Read more...
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Subjects	Interpersonal communication. Interpersonal relations. Communication. View all subjects
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