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Additional Physical Format: | Online version: Crucial conversations. (OCoLC)1227380835 |
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Material Type: | Internet resource |
Document Type: | Book, Internet Resource |
All Authors / Contributors: |
Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler |
ISBN: | 9780071775304 0071775307 9780071771320 0071771328 |
OCLC Number: | 733937328 |
Description: | xviii, 244 pages ; 24 cm |
Contents: | What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. |
Responsibility: | Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. |
More information: |
Abstract:
Helps professionals keep up with the faster-paced, higher-stakes business environment ...where every conversation, every relationship, is more crucial than ever.
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