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Crucial conversations : tools for talking when stakes are high

Author: Kerry Patterson
Publisher: New York ; London : McGraw-Hill, ©2012.
Series: McGraw-Hill's AccessEngineering.
Edition/Format:   eBook : Document : English : Updated 2nd ed.View all editions and formats
Summary:
From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Crucial conversations.
New York : McGraw-Hill, ©2012
(DLC) 2011026451
(OCoLC)733937328
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kerry Patterson
ISBN: 0071772200 9780071772204
OCLC Number: 763412016
Notes: Previous edition: 2002.
Description: 1 online resource (xviii, 244 pages).
Contents: What's a crucial conversation? : and who cares? --
Mastering crucial conversations : the power of dialogue --
Start with heart : how to stay focused on what you really want --
Learn to look : how to notice when safety is at risk --
Make it safe : how to make it safe to talk about almost anything --
Master my stories : how to stay in dialogue when you're angry, scared, or hurt --
State my path : how to speak persuasively, not abrasively --
Explore others' paths : how to listen when others blow up or clam up --
Move to action : how to turn crucial conversations into action and results --
Yeah, but : advice for tough cases --
Putting it all together : tools for preparing and learning.
Series Title: McGraw-Hill's AccessEngineering.
Responsibility: Kerry Patterson [and others].

Abstract:

Helps professionals keep up with the faster-paced, higher-stakes business environment ...where every conversation, every relationship, is more crucial than ever.  Read more...

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This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers\' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. 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<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1037307638#Topic\/gesprach<\/a>> # Gespr\u00E4ch<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Gespr\u00E4ch<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
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<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1037307638#Topic\/interpersonal_relations<\/a>> # Interpersonal relations<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Interpersonal relations<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Interpersonal Relations<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1037307638#Topic\/methode<\/a>> # Methode<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Methode<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1037307638#Topic\/psychologie<\/a>> # Psychologie<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Psychologie<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
<http:\/\/experiment.worldcat.org\/entity\/work\/data\/1037307638#Topic\/relations_humaines<\/a>> # Relations humaines<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Intangible<\/a> ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Relations humaines<\/span>\"@en<\/a> ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
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<http:\/\/viaf.org\/viaf\/67613628<\/a>> # Kerry Patterson<\/span>\n\u00A0\u00A0\u00A0\u00A0a \nschema:Person<\/a> ;\u00A0\u00A0\u00A0\nschema:birthDate<\/a> \"1946<\/span>\" ;\u00A0\u00A0\u00A0\nschema:familyName<\/a> \"Patterson<\/span>\" ;\u00A0\u00A0\u00A0\nschema:givenName<\/a> \"Kerry<\/span>\" ;\u00A0\u00A0\u00A0\nschema:name<\/a> \"Kerry Patterson<\/span>\" ;\u00A0\u00A0\u00A0\u00A0.\n\n\n<\/div>\n
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Content-negotiable representations<\/p>\n