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Crucial Conversations.

Author: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
Publisher: New York : McGraw-Hill Publishing, 1900.
Edition/Format:   eBook : Document : English : 2nd edView all editions and formats
Summary:
Communicate best when it matters most! This is the definitive guide to clear, purpose-driven communication - revised and updated with new insights and powerful techniques. The classic guide to conversing in high-impact situations, ""Crucial Conversations"" helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: transform negative feelings into  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Patterson, Kerry.
Crucial Conversations: Tools for Talking When Stakes Are High.
New York : McGraw-Hill Publishing, ©1900
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
ISBN: 9780071772204 0071772200
OCLC Number: 1027138153
Description: 1 online resource (272 pages)

Abstract:

Communicate best when it matters most! This is the definitive guide to clear, purpose-driven communication - revised and updated with new insights and powerful techniques. The classic guide to conversing in high-impact situations, ""Crucial Conversations"" helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: transform negative feelings into powerful dialog; make it safe to talk about almost anything; be persuasive, not abrasive; improve professional and personal relationships; and, impact productivity, quality, and safety.

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