Cultivating civility : practical ways to improve a dysfunctional library (eBook, 2020) [WorldCat.org]
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Cultivating civility : practical ways to improve a dysfunctional library
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Cultivating civility : practical ways to improve a dysfunctional library

Author: Jo Henry; Joe Eshleman; Richard Moniz
Publisher: Chicago : ALA Editions, 2020. ©2020
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there's hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information  Read more...
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Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Henry, Jo.
Cultivating civility.
Chicago : ALA Editions, 2020
(DLC) 2019954457
(OCoLC)1137322179
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jo Henry; Joe Eshleman; Richard Moniz
ISBN: 9780838947241 0838947247 9780838947234 0838947239
OCLC Number: 1155636587
Language Note: Text in English.
Description: 1 online resource (xiii, 216 pages) : illustrations
Contents: Understanding yourself first --
Skills development --
Productive communication --
Navigate conflict --
Wellness and self-care --
Team formation --
Promote communication flow --
Utilize all communication methods --
Self-awareness: a leader's perspective --
Skills development --
Communication and the work environment --
Conflict management --
Facilitate collaboration --
Manage resistance to change --
Assemble and hire the right library staff --
Provided organization structure --
Develop a trusting work environment --
Organizational training.
Responsibility: Jo Henry, Joe Eshleman, and Richard Moniz.

Abstract:

Like other workplaces, libraries can sometimes be stressful. Following up their acclaimed examination of the dysfunctional library, here the authors present a book of proactive solutions and guidance  Read more...

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