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Customer service basics

Author: Brenda Kinziger; Carl Birkmeyer; Matthew Bowerman; Reid Hill; Library Video Network.
Publisher: Towson, Md. : Library Video Network, ©2010.
Edition/Format:   DVD video : EnglishView all editions and formats
Summary:
Learn the basics of customer service by using this program designed for all levels of staff.
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Genre/Form: Video recordings
Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Brenda Kinziger; Carl Birkmeyer; Matthew Bowerman; Reid Hill; Library Video Network.
OCLC Number: 607557469
Performer(s): Hosts: Matthew Bowerman, Reid Hill.
Description: 1 DVD-video (14 min., 53 sec.) : sound, color ; 4 3/4 in.
Contents: Approachability --
Listening --
Irate customers --
Consideration.
Responsibility: writer, Carl Birkmeyer ; producer/editor, Brenda Kinzinger.

Abstract:

Learn the basics of customer service by using this program designed for all levels of staff.

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Primary Entity

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