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The customer service connection

Author: Kantola Productions.; Toastmasters International.
Publisher: Mill Valley, CA : Kantola Productions, ©1994.
Series: Toastmasters International quality-centered management series.
Edition/Format:   DVD video : EnglishView all editions and formats
Summary:
Teaches essential customer service skills that win customer loyalty. Motivates customer service employees to serve as information resources for their organizations. Viewers learn both how to provide extraordinary service and how to identify and communicate essential information about customers.
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Details

Genre/Form: Video recordings
Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Kantola Productions.; Toastmasters International.
OCLC Number: 57706650
Credits: Executive producers Steve Kantola, Rick Kantola ; director Donna Goldman ; writers Rick Kantola, William Blank.
Description: 1 videodisc (26 min.) : sound, color ; 4 3/4 in. + 1 study guide (29 pages ; 22 cm).
Details: DVD.
Series Title: Toastmasters International quality-centered management series.
Responsibility: Toastmasters International and Kantola Productions.

Abstract:

Teaches essential customer service skills that win customer loyalty. Motivates customer service employees to serve as information resources for their organizations. Viewers learn both how to provide extraordinary service and how to identify and communicate essential information about customers.

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<http://viaf.org/viaf/155789208> # Toastmasters International.
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