Customer service excellence : a concise guide for librarians (Book, 1997) []
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Customer service excellence : a concise guide for librarians

Customer service excellence : a concise guide for librarians

Author: Darlene E Weingand
Publisher: Chicago : American Library Association, [1997]
Series: ALA editions.
Edition/Format:   Print book : EnglishView all editions and formats
Now completely updated and expanded, this invaluable sourcebook makes little-known wilderness sites of California accessible to the outdoor enthusiast. It provides detailed information about more than 200 natural areas. Sites are listed alphabetically within nine zones. Each entry includes location and directions, physical descriptions, wildlife, flora, recreation, and resources.

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Document Type: Book
All Authors / Contributors: Darlene E Weingand
ISBN: 0838906893 9780838906897
OCLC Number: 35559206
Description: xii, 136 pages : illustrations ; 23 cm.
Contents: The philosophy of customer service --
Focusing on the library customer --
What is excellence? --
The team approach --
The problem-solving process --
Communication: the language of customer service --
Strategies for success --
Looking to the future through the lens of customer service --
Series Title: ALA editions.
Responsibility: Darlene E. Weingand.


As libraries face changing technologies and increased competition from other information providers, this guide presents advice in terms of their service approach which should ensure that customers  Read more...


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