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Customer service research : past, present and future

Author: Jay U Sterling; Douglas M Lambert
Publisher: [Bradford, West Yorkshire, England] : MCB University Press, ©1989.
Series: International journal of physical distribution & materials management, v. 19, no. 2.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Jay U Sterling; Douglas M Lambert
ISBN: 0861764021 9780861764020
OCLC Number: 25893746
Description: 23 pages ; 30 cm.
Series Title: International journal of physical distribution & materials management, v. 19, no. 2.
Responsibility: by Jay U. Sterling and Douglas M. Lambert.

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