skip to content
Customer service training 101 : quick and easy techniques that get great results Preview this item
ClosePreview this item
Checking...

Customer service training 101 : quick and easy techniques that get great results

Author: Renee Evenson; Sandra Burr; Brilliance Audio (Firm); Recorded Books, Inc.
Publisher: Grand Haven, Mich. : Brilliance Audio ; Prince Frederick, MD : Distributed by Recorded Books, ℗2017.
Edition/Format:   Audiobook on CD : CD audio : English : Third edition, unabridged
Summary:
Good customer service is a given for any company that wants to survive in an ultra-competitive business landscape. But the truly dominant companies in any industry have taken their service programs to new heights, providing truly exceptional customer experiences that build loyalty, create genuine relationships, and generate unparalleled word-of-mouth marketing. How do they do it? How can you do it? Customer Service  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Audiobooks
Books on CD
Material Type: Audio book, etc.
Document Type: Sound Recording
All Authors / Contributors: Renee Evenson; Sandra Burr; Brilliance Audio (Firm); Recorded Books, Inc.
ISBN: 9781543640694 1543640699
OCLC Number: 1015327244
Notes: Includes index.
Title from container.
Compact disc.
In container (17 cm.).
Performer(s): Performed by Sandra Burr.
Description: 6 audio discs (6 hr., 42 min.) : digital, 1.4 m/s, stereo ; 4 3/4 in.
Responsibility: Renée Evenson.

Abstract:

Good customer service is a given for any company that wants to survive in an ultra-competitive business landscape. But the truly dominant companies in any industry have taken their service programs to new heights, providing truly exceptional customer experiences that build loyalty, create genuine relationships, and generate unparalleled word-of-mouth marketing. How do they do it? How can you do it? Customer Service Training 101 shows you how to equip your entire service team with the critical information and powerful techniques they need to handle both everyday service functions and extraordinary circumstances. Filled with step-by-step, interactive lessons that you can customize to fit your team's needs and learning styles, this superpractical guide shows how to ensure that service representatives always: Involving your entire team by personalizing specific service scenarios enables you to teach and reinforce precise, repeatable techniques that work to enhance positive, customer-focused attitudes. Use the discussion topics and key points summaries in each chapter for follow-up. Designed for immediate use in any customer service environment, Customer Service Training 101 provides the very best proven service strategies, saving you the time, energy, and expense of building or rebuilding a complete training program from scratch. If you think that knowledgeable, confident, motivated, and positive service representatives will help your organization and its customers--today and well into the future--this book is for you!

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/1015327244> # Customer service training 101 : quick and easy techniques that get great results
    a bgn:CD, bgn:SoundRecording, schema:Book, schema:CreativeWork ;
    library:oclcnum "1015327244" ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/4670140344#Place/grand_haven_mich> ; # Grand Haven, Mich.
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/miu> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/4670140344#Place/prince_frederick_md> ; # Prince Frederick, MD
    schema:about <http://experiment.worldcat.org/entity/work/data/4670140344#Topic/customer_services> ; # Customer services
    schema:about <http://experiment.worldcat.org/entity/work/data/4670140344#Topic/employees_training_of> ; # Employees--Training of
    schema:about <http://experiment.worldcat.org/entity/work/data/4670140344#Topic/customer_relations> ; # Customer relations
    schema:about <http://dewey.info/class/658.31245/e23/> ;
    schema:bookEdition "Third edition, unabridged." ;
    schema:bookFormat bgn:AudioBook ;
    schema:contributor <http://experiment.worldcat.org/entity/work/data/4670140344#Organization/brilliance_audio_firm> ; # Brilliance Audio (Firm)
    schema:contributor <http://experiment.worldcat.org/entity/work/data/4670140344#Organization/recorded_books_inc> ; # Recorded Books, Inc.
    schema:contributor <http://experiment.worldcat.org/entity/work/data/4670140344#Person/burr_sandra_1963> ; # Sandra Burr
    schema:creator <http://experiment.worldcat.org/entity/work/data/4670140344#Person/evenson_renee_1951> ; # Renee Evenson
    schema:datePublished "2017" ;
    schema:datePublished "℗2017" ;
    schema:description "Good customer service is a given for any company that wants to survive in an ultra-competitive business landscape. But the truly dominant companies in any industry have taken their service programs to new heights, providing truly exceptional customer experiences that build loyalty, create genuine relationships, and generate unparalleled word-of-mouth marketing. How do they do it? How can you do it? Customer Service Training 101 shows you how to equip your entire service team with the critical information and powerful techniques they need to handle both everyday service functions and extraordinary circumstances. Filled with step-by-step, interactive lessons that you can customize to fit your team's needs and learning styles, this superpractical guide shows how to ensure that service representatives always: Involving your entire team by personalizing specific service scenarios enables you to teach and reinforce precise, repeatable techniques that work to enhance positive, customer-focused attitudes. Use the discussion topics and key points summaries in each chapter for follow-up. Designed for immediate use in any customer service environment, Customer Service Training 101 provides the very best proven service strategies, saving you the time, energy, and expense of building or rebuilding a complete training program from scratch. If you think that knowledgeable, confident, motivated, and positive service representatives will help your organization and its customers--today and well into the future--this book is for you!"@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/4670140344> ;
    schema:genre "Audiobooks"@en ;
    schema:genre "Books on CD"@en ;
    schema:inLanguage "en" ;
    schema:name "Customer service training 101 : quick and easy techniques that get great results"@en ;
    schema:productID "1015327244" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/1015327244#PublicationEvent/grand_haven_mich_brilliance_audio_prince_frederick_md_distributed_by_recorded_books_2017> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/4670140344#Agent/distributed_by_recorded_books> ; # Distributed by Recorded Books
    schema:publisher <http://experiment.worldcat.org/entity/work/data/4670140344#Agent/brilliance_audio> ; # Brilliance Audio
    schema:workExample <http://worldcat.org/isbn/9781543640694> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/1015327244> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/4670140344#Agent/brilliance_audio> # Brilliance Audio
    a bgn:Agent ;
    schema:name "Brilliance Audio" ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Agent/distributed_by_recorded_books> # Distributed by Recorded Books
    a bgn:Agent ;
    schema:name "Distributed by Recorded Books" ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Organization/brilliance_audio_firm> # Brilliance Audio (Firm)
    a schema:Organization ;
    schema:name "Brilliance Audio (Firm)" ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Organization/recorded_books_inc> # Recorded Books, Inc.
    a schema:Organization ;
    schema:name "Recorded Books, Inc." ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Person/burr_sandra_1963> # Sandra Burr
    a schema:Person ;
    schema:birthDate "1963" ;
    schema:familyName "Burr" ;
    schema:givenName "Sandra" ;
    schema:name "Sandra Burr" ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Person/evenson_renee_1951> # Renee Evenson
    a schema:Person ;
    schema:birthDate "1951" ;
    schema:familyName "Evenson" ;
    schema:givenName "Renee" ;
    schema:name "Renee Evenson" ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Place/grand_haven_mich> # Grand Haven, Mich.
    a schema:Place ;
    schema:name "Grand Haven, Mich." ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Place/prince_frederick_md> # Prince Frederick, MD
    a schema:Place ;
    schema:name "Prince Frederick, MD" ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Topic/customer_relations> # Customer relations
    a schema:Intangible ;
    schema:name "Customer relations"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Topic/customer_services> # Customer services
    a schema:Intangible ;
    schema:name "Customer services"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/4670140344#Topic/employees_training_of> # Employees--Training of
    a schema:Intangible ;
    schema:name "Employees--Training of"@en ;
    .

<http://worldcat.org/isbn/9781543640694>
    a schema:ProductModel ;
    schema:isbn "1543640699" ;
    schema:isbn "9781543640694" ;
    .

<http://www.worldcat.org/title/-/oclc/1015327244>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/1015327244> ; # Customer service training 101 : quick and easy techniques that get great results
    schema:dateModified "2019-02-08" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.