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Dealing with the irate customer

Author: Steve KantolaTim ArmstrongJanet ConleyMatt RussakKaliko KauahiAll authors
Publisher: Mill Valley, CA : Kantola Productions, ©2009.
Series: Customer service series.
Edition/Format:   DVD video   Book : EnglishView all editions and formats
Summary:
Demonstrates conflict skills for dealing with customers' controlled, expressed, or irrational anger. Shows how professional behavior will pay off in improved customer relations.
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Genre/Form: DVD
Instructional films
Material Type: Videorecording
Document Type: Visual material, Book
All Authors / Contributors: Steve Kantola; Tim Armstrong; Janet Conley; Matt Russak; Kaliko Kauahi; Joy Sudduth; Rachel Matos; Cazimir Milostan; Meredith Thomas; Valerie René Sheppard; John Ciccolini; Tom Shelton; Kantola Productions.
OCLC Number: 425785243
Credits: Directed by Timothy Armstrong ; written by Janet Conley.
Performer(s): Matt Russak (Brandon), Kaliko Kauahi (Mrs. Perry), Joy Sudduth (Karen), Rachel Matos (Marla), Cazimir Milostan (Dean), Meredith Thomas (Ms. Hoskins), Valerie Rene Sheppard (Leslie), John Ciccolini (Mr. Goodsen), Tom Shelton (Mr. Fisk).
Description: 1 videodisc (21 min.) : sound, color ; 4 3/4 in. + 1 study guide (45 pages : illustrations ; 22 cm).
Details: DVD.
Series Title: Customer service series.
Other Titles: Customer service :
Responsibility: Kantola Productions presents ; executive producer, Steve Kantola.

Abstract:

Demonstrates conflict skills for dealing with customers' controlled, expressed, or irrational anger. Shows how professional behavior will pay off in improved customer relations.

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