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Delivering happiness : a path to profits, passion, and purpose

Author: Tony Hsieh
Publisher: New York : Business Plus, 2010.
Edition/Format:  eBook : Document : English : 1st edView all editions and formats
Summary:
Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Hsieh, Tony.
Delivering happiness.
New York : Business Plus, 2010
(DLC) 2009047113
(OCoLC)320191190
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Tony Hsieh
ISBN: 9780446576314 044657631X
OCLC Number: 668227794
Description: 1 online resource (xiii, 253 pages) : illustrations
Contents: In search of profits --
You win some, you lose some --
Diversify --
Concentrate your position --
Platform for growth : brand, culture, pipeline --
Taking it to the next level --
End game.
Responsibility: Tony Hsieh.
More information:

Abstract:

Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.

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