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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/1112998100 Title: Delivering quality service : balancing customer perceptions and expectations Author: Valarie A Zeithaml; A Parasuraman; Leonard L Berry Publisher: New York : Free, ©1990. ISBN/ISSN: 9781439167281 1439167281 9781439137475 1439137471 OCLC:1112998100

  
  

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Delivering quality service : balancing customer perceptions and expectations

Author:	Valarie A Zeithaml; A Parasuraman; Leonard L Berry
Publisher:	New York : Free, ©1990.
Edition/Format:	eBook : Document : EnglishView all editions and formats
Summary:	Synopsis coming soon.......
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Customer services. Quality control.
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