skip to content
Designing and implementing virtual reference services : a LITA guide Preview this item
ClosePreview this item
Checking...

Designing and implementing virtual reference services : a LITA guide

Author: Beth C Thomsett-Scott; Library and Information Technology Association (U.S.)
Publisher: Chicago : ALA TECHSOURCE, an imprint of the American Library Association, 2013.
Series: LITA guides.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years experience as a reference librarian working throughthe development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Beth C Thomsett-Scott; Library and Information Technology Association (U.S.)
ISBN: 9781555708993 1555708994
OCLC Number: 858576700
Description: xi, 152 pages : illustrations ; 23 cm.
Contents: Virtual reference services : considerations and technologies / Beth Thomsett-Scott --
Using twitter for virtual reference services / Ellen Hampton Filgo --
Using Google voice and chat for reference at the Kelvin Smith Library / Brian C. Gray --
Virtual reference at UNLV Libraries : from infancy to popular student service / Sidney Lowe and Darcy Del Bosque --
Instant messaging for virtual reference / Beth Thomsett-Scott --
Embedded librarians using Web 2.0 services for reference / Ellen Hampton Filgo --
My info quest : a national text reference message service / Tom Peters, Lili Luo, and Lori Bell --
AskColorado : a collaborative virtual reference service / Kris Johnston.
Series Title: LITA guides.
Responsibility: Beth C. Thomsett-Scott, editor.

Abstract:

Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/858576700> # Designing and implementing virtual reference services : a LITA guide
    a schema:CreativeWork, schema:Book ;
   library:oclcnum "858576700" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/ilu> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/1371490798#Topic/electronic_reference_services_libraries_united_states> ; # Electronic reference services (Libraries)--United States
   schema:about <http://id.loc.gov/authorities/classification/Z711> ;
   schema:about <http://id.worldcat.org/fast/907454> ; # Electronic reference services (Libraries)
   schema:about <http://dewey.info/class/025.52/e23/> ;
   schema:about <http://id.worldcat.org/fast/1204155> ; # United States.
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/133860954> ; # Library and Information Technology Association (U.S.)
   schema:datePublished "2013" ;
   schema:description "Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years experience as a reference librarian working throughthe development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years experience as a reference librarian working throughthe development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest."@en ;
   schema:description "Virtual reference services : considerations and technologies / Beth Thomsett-Scott -- Using twitter for virtual reference services / Ellen Hampton Filgo -- Using Google voice and chat for reference at the Kelvin Smith Library / Brian C. Gray -- Virtual reference at UNLV Libraries : from infancy to popular student service / Sidney Lowe and Darcy Del Bosque -- Instant messaging for virtual reference / Beth Thomsett-Scott -- Embedded librarians using Web 2.0 services for reference / Ellen Hampton Filgo -- My info quest : a national text reference message service / Tom Peters, Lili Luo, and Lori Bell -- AskColorado : a collaborative virtual reference service / Kris Johnston."@en ;
   schema:editor <http://viaf.org/viaf/304745172> ; # Beth C. Thomsett-Scott
   schema:exampleOfWork <http://worldcat.org/entity/work/id/1371490798> ;
   schema:genre "Case studies"@en ;
   schema:inLanguage "en" ;
   schema:isPartOf <http://experiment.worldcat.org/entity/work/data/1371490798#Series/lita_guides> ; # LITA guides.
   schema:isPartOf <http://experiment.worldcat.org/entity/work/data/1371490798#Series/lita_guide> ; # LITA guide ;
   schema:name "Designing and implementing virtual reference services : a LITA guide"@en ;
   schema:productID "858576700" ;
   schema:workExample <http://worldcat.org/isbn/9781555708993> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/858576700> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/1371490798#Series/lita_guide> # LITA guide ;
    a bgn:PublicationSeries ;
   schema:hasPart <http://www.worldcat.org/oclc/858576700> ; # Designing and implementing virtual reference services : a LITA guide
   schema:name "LITA guide ;" ;
    .

<http://experiment.worldcat.org/entity/work/data/1371490798#Series/lita_guides> # LITA guides.
    a bgn:PublicationSeries ;
   schema:hasPart <http://www.worldcat.org/oclc/858576700> ; # Designing and implementing virtual reference services : a LITA guide
   schema:name "LITA guides." ;
    .

<http://experiment.worldcat.org/entity/work/data/1371490798#Topic/electronic_reference_services_libraries_united_states> # Electronic reference services (Libraries)--United States
    a schema:Intangible ;
   schema:hasPart <http://id.loc.gov/authorities/subjects/sh99004600> ;
   schema:name "Electronic reference services (Libraries)--United States"@en ;
    .

<http://id.worldcat.org/fast/1204155> # United States.
    a schema:Place ;
   schema:name "United States." ;
    .

<http://id.worldcat.org/fast/907454> # Electronic reference services (Libraries)
    a schema:Intangible ;
   schema:name "Electronic reference services (Libraries)"@en ;
    .

<http://viaf.org/viaf/133860954> # Library and Information Technology Association (U.S.)
    a schema:Organization ;
   schema:name "Library and Information Technology Association (U.S.)" ;
    .

<http://viaf.org/viaf/304745172> # Beth C. Thomsett-Scott
    a schema:Person ;
   schema:familyName "Thomsett-Scott" ;
   schema:givenName "Beth C." ;
   schema:name "Beth C. Thomsett-Scott" ;
    .

<http://worldcat.org/isbn/9781555708993>
    a schema:ProductModel ;
   schema:isbn "1555708994" ;
   schema:isbn "9781555708993" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.