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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/858576700 Title: Designing and implementing virtual reference services : a LITA guide Author: Beth C Thomsett-Scott; Library and Information Technology Association (U.S.) Publisher: Chicago : ALA TECHSOURCE, an imprint of the American Library Association, 2013. ISBN/ISSN: 9781555708993 1555708994 OCLC:858576700

  
  

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Designing and implementing virtual reference services : a LITA guide

Author:	Beth C Thomsett-Scott; Library and Information Technology Association (U.S.)
Publisher:	Chicago : ALA TECHSOURCE, an imprint of the American Library Association, 2013.
Series:	LITA guides.
Edition/Format:	Print book : EnglishView all editions and formats
Summary:	Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years experience as a reference librarian working throughthe development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years experience as a reference librarian working throughthe development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.  Read more...
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Subjects	Electronic reference services (Libraries) Electronic reference services (Libraries) -- United States -- Case studies. United States.
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