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Designing bots : creating conversational experiences

Author: Amir Shevat
Publisher: Beijing ; Boston : O'Reilly, 2017.
Edition/Format:   Print book : English : First editionView all editions and formats
Summary:
From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This guide shows you how to design and build conversational experiences and bots that help people be more productive, whether it's for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers,  Read more...
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Details

Document Type: Book
All Authors / Contributors: Amir Shevat
ISBN: 1491974826 9781491974827
OCLC Number: 962125282
Notes: Includes index.
Description: xv, 328 pages : color illustrations ; 23 cm
Contents: What are bots? --
Bot types --
Major platforms --
Major use cases --
Bot anatomy --
Branding, personality, and human involvement --
Artificial intelligence --
The conversation --
Rich interactions --
Context and memory --
Bot discovery and installation --
Engagement methods --
Monetization --
Design process overview --
Use case definition and exploration --
Conversation scripting --
Designing and testing --
Bot building overview --
Analytics and continuous improvement --
To infinity and beyond-the future of bots.
Responsibility: Amir Shevat.

Abstract:

This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it's for a new consumer service or an  Read more...

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