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Difficult conversations : how to discuss what matters most

Author: Douglas Stone; Bruce Patton; Sheila Heen
Publisher: New York, N.Y. : Viking, 1999.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
The authors cover difficult situations in both personal and professional life.
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Genre/Form: Case studies
Staff professional collection
Document Type: Book
All Authors / Contributors: Douglas Stone; Bruce Patton; Sheila Heen
ISBN: 0670883395 9780670883394 9780140288520 014028852X
OCLC Number: 40200290
Description: xxi, 250 pages : illustrations ; 24 cm
Contents: The problem : Sort out the three conversations --
Shift to a learning stance : The "what happened?" conversation ; Stop arguing about who's right : explore each other's stories ; Don't assume they meant it : disentangle intent from impact ; Abandon blame : map the contribution system : The feelings conversation ; Have your feelings (or they will have you) : The identity conversation ; Ground your identity : ask yourself what's at stake --
Create a learning conversation : What's your purpose? When to raise it and when to let it go ; Getting started : begin from the third story ; Learning : listen from the inside out ; Expression : speak for yourself with clarity and power ; Problem-solving : take the lead ; Putting it all together --
A road map ti difficult conversations --
A not on some relevant organizations.
Responsibility: Douglas Stone, Bruce Patton, Sheila Heen.

Abstract:

Written by the Harvard Negotiation Project--the group that produced the bestselling "Getting to Yes"--this book sets forth a groundbreaking method and proven step-by-step approach that shows how to  Read more...

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"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist

 
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