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Difficult conversations : how to discuss what matters most

Author: Douglas Stone; Bruce Patton; Sheila Heen
Publisher: Princeton, N.J. : Recording for the Blind & Dyslexic, 2006.
Edition/Format:   Audiobook on CD : CD audio : EnglishView all editions and formats
Summary:
Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no", or "I'm sorry", or "I love you", we attempt to avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on fifteen years of research at the  Read more...
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Details

Genre/Form: Case studies
Material Type: Audio book, etc.
Document Type: Sound Recording
All Authors / Contributors: Douglas Stone; Bruce Patton; Sheila Heen
OCLC Number: 70853887
Notes: Originally published: New York, N.Y. : Penguin Books, 2000, ©1999.
Description: 1 audio disc : digital, mono ; 4 3/4 in.
Contents: Problem: Sort out the three conversations --
Shift to a learning stance: "What happened?" conversation, Stop arguing about who's right, explore each other's stories, Don't assume they meant it, disentangle intent from impact, Abandon blame, map the contribution system; Feelings conversation, Have your feelings, or they will have you; Identity conversation, Ground your identity, ask yourself what's at stake --
Create a learning conversation: What's your purpose? when to raise it and when to let it go; Getting started, begin from the third story; Learning, listen from the inside out; Expression, speak for yourself with clarity and power; Problem-solving, take the lead; putting it all together --
Road map to difficult conversations.
Responsibility: Douglas Stone, Bruce Patton, Sheila Heen.

Abstract:

Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no", or "I'm sorry", or "I love you", we attempt to avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on fifteen years of research at the Harvard Negotiation Project, [this book] walks you through a ... step-by-step approach for how to have you toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. You'll learn how to: Decipher the underlying structure of every difficult conversation; Interpret the significance of what is said -- and what is not; Identify the erroneous but deeply ingrained assumptions that keep you stuck; Manage strong emotions -- yours and theirs; Spot ways your self-image affects the conversation -- and ways the conversation affects your self-image. Filled with examples from everyday life, [this book] will help you at home, on the job, or out in the world. It is a book you'll turn to again and again for advice, practical skills, and reassurance.-Back cover.

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Primary Entity

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