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Difficult conversations : how to discuss what matters most

Author: Douglas Stone; Bruce Patton; Sheila Heen
Publisher: London : Portfolio Penguin, 2011.
Edition/Format:   Print book : English : [2nd ed.]View all editions and formats
Summary:

We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put  Read more...

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Document Type: Book
All Authors / Contributors: Douglas Stone; Bruce Patton; Sheila Heen
ISBN: 9780670921348 0670921343
OCLC Number: 828578348
Notes: Originally published: London: Viking, 1999, 2nd ed. originally published 2010.
Description: xxxiii, 315 pages ; 20 cm
Responsibility: Douglas Stone, Bruce Patton, Sheila Heen.

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