Difficult conversations : how to discuss what matters most (eBook, 2014) [WorldCat.org]
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Difficult conversations : how to discuss what matters most

Author: Bruce Patton; Sheila Heen; Roger Fisher; Douglas Stone
Publisher: New York : Penguin Books, 2014.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a  Read more...
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Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Stone, Douglas
Difficult Conversations : How to Discuss What Matters Most
East Rutherford : Penguin Publishing Group,c2010
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Bruce Patton; Sheila Heen; Roger Fisher; Douglas Stone
ISBN: 9781101496763 1101496762
OCLC Number: 883352350
Notes: Title from resource description page (Recorded Books, viewed June 19, 2014).
Description: 1 online resource
Responsibility: Bruce Patton, Douglas Stone, Roger Fisher and Sheila Heen.

Abstract:

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ' Decipher the underlying structure of every difficult conversation ' Start a conversation without defensiveness ' Listen for the meaning of what is not said ' Stay balanced in the face of attacks and accusations ' Move from emotion to productive problem solving.

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