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Difficult people and situations. Episode 2, Damage control

Publisher: Melbourne, Victoria : Seven Dimensions, 2014.
Series: Business and education in video
Edition/Format:   eVideo : Clipart/images/graphics : English
Summary:
An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills.
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Genre/Form: Instructional films
Material Type: Clipart/images/graphics, Internet resource, Videorecording
Document Type: Internet Resource, Computer File, Visual material
OCLC Number: 890730023
Language Note: In English.
Notes: Title from resource description page (viewed Apr. 28, 2014).
Description: 1 online resource (14 min.).
Series Title: Business and education in video
Responsibility: by Seven Dimensions.

Abstract:

An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills.

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