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Digital versus non-digital reference : ask a librarian online and offline

Author: Jessamyn West
Publisher: Binghamton, NY : Haworth Information Press, 2004.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Digital versus Non-Digital Reference: Ask a Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn West - proprietor of librarian.net and the "hippest ex-librarian on the Web" according to Wired magazine - the book looks at library models and more consumer-oriented models, examining a  Read more...
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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Jessamyn West
ISBN: 078902442X 9780789024428 0789024438 9780789024435
OCLC Number: 54778495
Notes: "Co-published simultaneously as The reference librarian, number 85, 2004."
Description: xvii, 154 pages : illustrations ; 22 cm
Contents: Have(n't) we been here before? : lessons from telephone reference / M. Kathleen Kern --
E-mail reference as substitute for library receptionist / Susan M. Braxton, Maureen Brunsdale --
The internet public library as a teaching tool for shockingly traditional reference skills / Abigail Leah Plumb --
"Contact us": archivists and remote users in the digital age / Katharine A. Salzman --
Characteristics of e-mail reference services in selected public libraries, Victoria, Australia / Doreen Sullivan --
Predicting the success of commercial AskA services, in the United States and abroad / Kate Lyons, Jenny Baum --
Wired New Jersey: Q and A NJ / Carol Van Houten --
Library LAWLINE : collaborative virtual reference in a special library consortium / Scott Matheson --
Planning for multilingual chat reference service in a suburban public library system / Edana McCaffery Cichanowicz, Nan Chen --
The social life of digital reference : what the technology affords / Mita Sen-Roy --
The case for non-intrusive research : a virtual reference librarian's perspective / Bruce Jensen --
Getting our foot (back) in the door: reestablishing a freshman instruction program / Janet DeForest, Rachel Fleming May, Brett Spencer --
Research consultations : enhancing library research skills / Deborah Lee.
Other Titles: Reference librarian.
Responsibility: Jessamyn West, editor.
More information:

Abstract:

Digital versus Non-Digital Reference chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays.  Read more...

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