Do it right! : best practices for serving young adults in school and public libraries (eBook, 2001) [WorldCat.org]
skip to content
Do it right! : best practices for serving young adults in school and public libraries Preview this item
ClosePreview this item
Checking...

Do it right! : best practices for serving young adults in school and public libraries

Author: Patrick Jones; Joel Shoemaker
Publisher: New York : Neal-Schuman Publishers, ©2001.
Series: Teens @ the library series.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need. Here, the authors apply customer service theory and technique  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Additional Physical Format: Print version:
Jones, Patrick, 1961-
Do it right!.
New York : Neal-Schuman Publishers, ©2001
(DLC) 2001030718
(OCoLC)47082358
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Patrick Jones; Joel Shoemaker
OCLC Number: 606571954
Reproduction Notes: Electronic reproduction. [Place of publication not identified] : HathiTrust Digital Library, 2010. MiAaHDL
Description: 1 online resource (xiii, 182 pages) : illustrations
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: ch. 1. Customer service in the school library media center --
References --
ch. 2. Library heaven --
The heavenly librarian, or what's a librarian to do --
Action plan #1 : job description /job practice --
Customer service in schools : short and shorter --
Librarians serve customers --
Reference service in the school library media center --
Reference service in the school library media center --
Additional/traditional services --
Librarians create and manage the environment for customer service --
Action plan #2 : role playing --
Other considerations --
Sitting collections --
Librarians develop, maintain, and circulate the collection for customers --
Administrative support --
Action plan #3 : bosses --
Time --
References --
ch. 3. Library support staff --
Action plan #4 : sample and survey --
Support staff evaluation and staff development --
Action plan #5 : training --
Roles : we are here to help --
Talk the talk --
Supervision --
References --
ch. 4. Services to students --
Library policy and library customers : freedom vs. control --
Special populations mean special opportunities for service --
Transience --
Reference --
ch. 5. Evaluating customer service --
Risks and revelations : good news is great to hear --
But sometimes the news is bad --
A simple south east survey --
Action plan #6 : survey your customers --
Conclusions --
References --
ch. 6. Setting the stage for public library young adult service --
References --
ch. 7. Creating raving fans --
Developing a vision --
Identifying the customer --
Action plan #7 : assess the needs --
Action plan #8 : the good, the bad, and the ugly --
Delivering plus one percent more --
Action plan #9 : the menu --
References --
ch. 8. Lessons from the mall --
Teens and the Internet --
Reaching the teen market --
References --
ch. 9. Twenty steps to customer service success --
Reference --
ch. 10. Listen to your customers : buy more magazines --
References --
ch. 11. Netting pathfinders with the Big6 --
Transforming assignments --
Creating web pages --
Everybody wins --
Reference --
ch. 12. YA customer service matters --
References.
Series Title: Teens @ the library series.
Responsibility: Patrick Jones and Joel Shoemaker.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.