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Effective apology : mending fences, building bridges, and restoring trust

Author: John Kador
Publisher: San Francisco. : Berrett-Koehler Publishers, 2009.
Series: BK business book.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
Politicians apologizing, celebrities needing to apolotize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occassion to apologize. But we don't need more apologies, says John Kador. We need more effectives ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the  Read more...
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Details

Document Type: Book
All Authors / Contributors: John Kador
ISBN: 9781576759011 1576759016
OCLC Number: 263978136
Description: 273 pages ; 22 cm.
Contents: The age of apology --
Why we apologize and what it accomplishes --
Recognition --
Responsibility --
Remorse --
Restitution --
Repetition --
When, where, and how to apologize --
How to accept (and reject) an apology --
Apology and forgiveness --
Obstacles to wholehearted apology --
The best apology possible : ten apology do's and don'ts --
Talking about apology : frequently asked questions --
What can I do now? Five apology practices.
Series Title: BK business book.
Responsibility: John Kador.

Abstract:

Politicians apologizing, celebrities needing to apolotize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occassion to apologize. But we don't need more apologies, says John Kador. We need more effectives ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions - what Kador calls the Five Rs - of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient. The willingness to apologize signals strength, character, and integrity - real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world. -- from back cover.

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