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Effective apology : mending fences, building bridges, and restoring trust

Author: John Kador
Publisher: San Francisco, CA : Berrett-Koehler Pub., 2009.
Series: BK business book.
Edition/Format:   eBook : Document : English : 1st edView all editions and formats
Summary:
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing.  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
(DLC) 2009002120
(OCoLC)263978136
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: John Kador
ISBN: 9781605091396 1605091391 9781609944575 1609944577
OCLC Number: 449521239
Description: 1 online resource (273 pages).
Contents: The age of apology --
Why we apologize and what it accomplishes --
Recognition --
Responsibility --
Remorse --
Restitution --
Repetition --
When, where, and how to apologize --
How to accept (and reject) an apology --
Apology and forgiveness --
Obstacles to wholehearted apology --
The best apology possible : ten apology do's and don'ts --
Talking about apology : frequently asked questions --
What can I do now? Five apology practices.
Series Title: BK business book.
Responsibility: John Kador.
More information:

Abstract:

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships.

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