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Effective difficult conversations : a step-by-step guide

Author: Catherine Soehner; Ann Darling
Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2017. ©2017
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks  Read more...
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Genre/Form: Handbooks and manuals
Handbooks, manuals, etc
Document Type: Book
All Authors / Contributors: Catherine Soehner; Ann Darling
ISBN: 9780838914953 0838914950
OCLC Number: 962068547
Description: xiv, 111 pages : illustrations ; 23 cm
Contents: Difficult Conversations Defined --
Getting Clear --
Gathering Resources --
Clarifying the Message --
During the Conversation --
You're Not Finished until You Write It Up --
Keep up the Good Work --
Coworkers --
A Brief Note about Change Management --
Managing Up : How to Have Difficult Conversations with Your Boss.
Responsibility: Catherine B. Soehner and Ann Darling.

Abstract:

Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout  Read more...

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