Effectively managing human service organizations (Book, 2005) [WorldCat.org]
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Ralph Brody
ISBN: 141290420X 9781412904209
OCLC Number: 440945863
Description: XIII, 461 str. ; 26 cm.
Contents: PrefaceAcknowledgmentsPART I: SETTING ORGANIZATIONAL DIRECTIONSChapter 1. Leading the Organization Dynamic Interaction: Manager, Staff and Situation Flawed Leadership Styles Leadership Competencies Attributes Contributing to Leadership Diagnosing Your leadership Style Questions for DiscussionChapter 2. Strategic Planning Strategic PlanningEmbracing ChangeEmbracing Change Developing a Strategic Plan Summary of a Strategic Plan Process Questions for DiscussionChapter 3. Designing and Developing Consumer Oriented Programs Designing a Logic Planning Model Developing a Marketing Planning Model Summary of Elements of Good Design Questions for DiscussionChapter 4. Implementing Action Plans Setting Objectives Anticipating Unintended Consequences Managing Change Working Out the Details of a Plan Questions for DiscussionChapter 5. Problem Solving Step 1: Analyzing the Problem Step 2: Considering Alternative Solutions Step 3: Making Decisions Step 4: Monitoring Results Step 5: Making Corrections Questions for DiscussionPART II: INCREASING STAFF PRODUCTIVITYChapter 6. Time Management Diagnosing the Time Problem Planning the Use of Time Combating Time Gobblers Procrastination Questions for DiscussionChapter 7. Finding and Keeping Productive Employees Finding the Right People for the Job Conducting a Nondiscriminatory Interview Developing Staff Structuring the Organization to be Productive Restructuring Jobs Dilemmas about Keeping Good People Questions for DiscussionChapter 8. Managing Employment Challenges Diagnosing Employment Problems Dealing with Legally Protected Employees Taking Corrective Action to Change Behavior Progressive Discipline Handling the Incompetent EmployeeChapter 9. Humanizing the Organization Promoting Organizational Values Managing Stress Fostering Diversity Harassment in the Workplace Addressing Complacency and Stagnation Being Sensitive to Inequities Questions for DiscussionChapter 10. Supervising Staff The Pickle in the Middle The Supervisor's Multiple Roles Supervisor's Multiple RolesDelegating Delegating Assignments Applying Motivational Theories to Improve Performance Elements of Good Supervision Supervising Volunteers Questions for DiscussionChapter 11. Appraising and Compensating Performance Appraisal Methods Conducting an Appraisal Conference Compensating Work Symbolic Rewards Questions for DiscussionPART III: ENHANCING AGENCY SURVIVABILITYChapter 12. Managing Agency Finances Understanding the Budgeting Process Understanding Types of Income and Expenses Conducting the Budgeting Process Using the Budget as a Management Tool 50 Considerations for Reducing Costs Questions for DiscussionChapter 13. Strategic Resource Development I Developing an Integrated Fund Plan Preparing a Case Statement The Annual Campaign Capital Campaigns/ Major Gifts Questions for DiscussionChapter 14. Strategic Resource Development II Planned Giving Seeking Corporate Contributions Electronic Philanthropy Business Ventures Conducting Fundraising Events Questions for DiscussionChapter 15. Preparing Effective Proposals Preliminary Considerations Preparing Proposals Approaching Foundations for Funding The Proposal is One Part of the Process Criteria for Effective Proposals Questions for DiscussionChapter 16. Seeking Funding Types of Foundations Primary Source for Foundation Funding: The Foundation Center Using Foundation Directories Using the FC Search CD-ROM Federal Government Funding State and Local Government Funding Questions for DiscussionPART IV: INTERACTING EFFECTIVELYChapter 17. Making Meetings Productive Considering Whether or Not to Hold a Meeting Making the Best Use of Time Functions of Meetings Dealing with Meeting Problems Questions that Facilitate Discussion Forming a Consensus Using the Group Process to Generate Ideas Recording the Meeting Process Leading a MeetingChapter 18. Communication and Conflict Factors that Interfere with Good Communication Handling Conflict Persuasive Communication Facilitating Internal Communication Facilitating External Communication Questions for DiscussionChapter 19. Team Building/ Coalition BuildingQuestions The Importance of Team Building Task Forces Coalition Building Questions for DiscussionChapter 20. Working With a Board of Trustees Distinguishing Governance from Management Board Roles and ResponsibilitiesBoard Board Structures and Processes Addressing Special Board Issues Summary: Elements of a Well Functioning Board Agency Executive Performance Review Board Self Assessment Review Questions for DiscussionWeb Sites for Human Service ManagersReferencesIndexAbout the Author
Series Title: Sage sourcebooks for the human services series.
Responsibility: Ralph Brody.
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