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The eight essential steps to conflict resolution : preserving relationships at work, at home, and in the community

Author: Dudley Weeks
Publisher: Los Angeles : J.P. Tarcher ; New York : Distributed by St. Martin's Press, ©1992.
Edition/Format:   Print book : English : 1st edView all editions and formats
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Document Type: Book
All Authors / Contributors: Dudley Weeks
ISBN: 0874776562 9780874776560 0874777518 9780874777512
OCLC Number: 24630132
Notes: Includes index.
Description: xiv, 290 pages ; 22 cm
Contents: pt. I. Understanding conflict --
A new view of conflict --
Five popular (but ineffective) approaches to conflict resolution --
The ingredients of conflict --
The conflict partnership process --
pt. II. The eight essential steps to conflict resolution --
Create an effective atmosphere --
Clarify perceptions --
Focus on individual and shared needs --
build shared positive power --
Look to the future, then learn from the past --
Generate options --
Develop "doables" : The stepping-stones to action --
Make mutual-benefit agreements --
Afterword --
App. A. Handling frequent problem areas --
Dealing with anger --
When one party thinks there is no conflict --
When you feel unsure about confronting someone --
When the other party seems not to want a resolution --
Dealing with people who only want things their way --
Dealing with conflicts involving injustices --
Dealing with seemingly unresolvable conflicts --
When to seek a third-party facilitator --
Conflict partnership third-party facilitation skills --
App. B. Two cases that demonstrate the conflict partnership process.
Other Titles: Conflict resolution.
Responsibility: Dudley Weeks.

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