The electronic resources troubleshooting guide (eBook, 2020) []
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The electronic resources troubleshooting guide

The electronic resources troubleshooting guide

Author: Holly Talbott; Ashley Zmau
Publisher: Chicago : ALA Editions, 2020.
Edition/Format:   eBook : Document : EnglishView all editions and formats
"This guide shows you how to develop a library-wide workflow and a shared understanding of the components delivering electronic resources to your patrons"--

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Talbott, Holly, 1987-
Electronic resources troubleshooting guide.
Chicago : ALA Editions, 2020
(DLC) 2020010139
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Holly Talbott; Ashley Zmau
ISBN: 9780838947913 083894793X 0838947913 9780838947920 0838947921 9780838947937
OCLC Number: 1155487645
Description: 1 online resource (ix, 173 pages) : illustrations
Contents: Troubleshooting as problem solving --
The access chain --
Soliciting problem reports --
Diagnosing access issues --
Resolving access issues --
Common access issues and examples --
Troubleshooting workflows and training --
Proactive troubleshooting.
Responsibility: Holly Talbott and Ashley Zmau.


In the realm of electronic resources everything runs smoothly - until suddenly, without warning, it doesn't. This hands-on guide from two expert ERM librarians walks you through the essentials of  Read more...


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